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While email has become widely accepted as the default method of communication in business, many employees struggle with balancing appropriate style, tone, and construction with the convenience and speed of email.
This webinar takes a fresh look at how to use professional business writing principles and guidelines to get the most from email communication by writing effective emails.

Training Class Goals

  • Learn ways to evaluate every word that goes into email messages and what they will mean to the people who read them
  • Understand that the message should be more about the recipient than the sender, and learn techniques to send clear succinct messages
  • Learn to control the tone of an email - to phrase things so that misunderstandings and unintentional emotional provocations don’t occur

  • Clarifying the purpose of your email
  • Informing vs. creating action
  • Analyzing the audience
  • Powerful subject lines
  • Getting the message right
  • When to include others
  • Attachments
  • Signature lines
  • Sending options
  • Replying to and forwarding messages
  • Sending to mobile devices

  • Anyone who writes and sends emails

Jenny Douras is President at AdvantEdge Training & Consulting. She has over 25 years of experience in management, employee development, operations, instructional design, and training. Jenny has managed teams of up to 300 people across multiple states and countries, working with several Fortune 500 clients. From this experience, she developed her Remote Employee Management Class. She also sat on the board of directors for the Rocky Mountain Chapter of the American Society for Training and Development for three years and is an active member of the Colorado training community.

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