Emotional Intelligence for Effective Working Relationships

Emotional Intelligence refers to your ability to recognize and manage your own emotions, recognize and respond to the emotions of others and build effective relationships at work. Developing self-awareness promotes increased productivity and higher job satisfaction. These changes can also lead to improved communication, increased empathy, and better interpersonal rapport and relationships.
Using practical applications of emotional intelligence concepts you will learn how to connect better with others, manage your stress, and discover the triggers that set you off.

Introduction to Emotional Intelligence

• What is Emotional Intelligence and why should it matter?
• Recognize behaviors associated with emotional intelligence
• The 12 Signs of Being Emotionally Intelligent

What is emotion? And how does “Emotional Hijacking" take place?
Self-Management

• How to take advantage of the power of optimism?
• How to manage your anger effectively?

Self-Motivation-How to motivate yourself?
Empathy-How to have empathic communication with others?
Social Awareness

• How do have effective group interactions?
• How to listen positively?

Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations. The Emotional Intelligence course presented here aims to familiarize you with EI. So this course is an introduction to the field.

This webinar will help you identify the practical steps you can take to recognize the 12 signs of emotional intelligence and help you develop your emotional intelligence.

Anyone who wants to maximize their business relationships for continued success increases their self-awareness and emotional management through emotional intelligence skills.

• Senior HR executives
• HR leaders
• Members of the senior executive team
• Directors, coordinators, and supervisors
• Anyone leading and driving leadership and organizational culture transformation

Margie Faulk is a senior level human resources professional with over 15 years of HR management and compliance experience. A current Compliance Advisor for HR Compliance Solutions, LLC, Margie, has worked as an HR Compliance advisor for major corporations and small businesses in the small, large, private, public and Non-profit sectors.  Margie has provided small to large businesses with risk management strategies that protect companies and reduces potential workplace fines and penalties from violation of employment regulations. Margie is bilingual (Spanish) fluent and Bi-cultural.

Margie’s area of expertise includes Criminal Background Screening Policies and auditing, I-9 document correction and storage compliance, Immigration compliance, employee handbook development, policy development, sexual harassment investigations/certified training, SOX regulations, payroll compliance, compliance consulting, monitoring US-based federal, state and local regulations, employee relations issues, internal investigations, HR management, compliance consulting, internal/external audits, and performance management.
Margie is a speaker and accomplished trainer and has created and presented compliance seminars/webinars for over 16 US and International compliance institutes. Margie has testified as a compliance subject matter expert (SME) for several regulatory agencies and against regulatory agencies, thank goodness not on the same day. Margie offers compliance training to HR professionals, business owners, and leadership to ensure compliance with workplace and regulations. 
Margie’s unique training philosophy includes providing free customized tools for all attendees. These tools are customized and have been proven to be part an effective risk management strategy. Some of the customized tools include the I-9 Self Audit. Correction and Storage program, Ban the Box Decision Matrix Policy that Employers can provide in a dispute for allegations, Family Medical Leave Act (FMLA) Compliance Guide, Drug-Free Workplace Volatile Termination E-Book and other compliance program tools when attendees register and attend Margie’s trainings.
Margie holds professional human resources certification (PHR) from the HR Certification Institution (HRCI) and SHRM-CP certification from the Society for Human Resources Management. Margie is a member of the Society of Corporate Compliance & Ethics (SCCE).