Exit Interview Toolkit - Starting And Enhancing Your Program

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Bob Verchota

Speaker: Bob Verchota

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HR Compliance Webinar Image
Date
11 October, 2022 (Tuesday)
Time
10:00 AM PDT | 01:00 PM EDT
Duration
60 Minutes

Overview

When a valued employee resigns, their skills and knowledge leave with them, along with insight into how to keep people like them. This 60-minute exit interview program training shows how to capture that insight before it walks out the door.

Exit interviews provide information only departing employees can give, which you can use to reduce turnover, raise satisfaction and engagement, improve business systems and lift quality. You'll learn seven steps to launch a program, how in-person, phone, questionnaire and consultant-led interviews compare, who should conduct them and when, and how to make employees comfortable enough to answer honestly.

The session also covers documentation, analysis and reporting, and taking action on what you learn.

Area Covered

  • Seven steps for implementing a program
  • The value of a listening culture
  • 13 reasons to implement an exit interview program
  • Employee versus employer perspectives
  • Pros and cons of face-to-face, phone, questionnaire and consultant interviews
  • Who should conduct interviews and when
  • The value of second interviews
  • Making the employee comfortable and getting honest answers
  • Administering questionnaires
  • Handling involuntary terminations
  • When offering confidentiality can be a problem
  • 15+ considerations for conducting the interview
  • Keys to effective listening
  • Documentation for legal protection
  • Analyzing and reporting the information
  • Taking action to get the most from interviews
  • Toolkit: 179 sample questions in 11 areas, a sample exit interview policy and a sample exit questionnaire

Why Should You Attend

Exit interviews aren't complicated, but there are best practices for doing them well. This webinar gives you the tools to start a program or improve the one you have, including sample interview questions, a sample exit interview policy and a sample questionnaire.

It suits HR directors and generalists, interviewers, business owners, senior leaders, managers, supervisors and anyone building a listening culture.

Who Will Benefit?

  • HR directors
  • Business owners and senior leaders
  • HR generalists and interviewers
  • Directors, managers, and supervisors
  • Anyone wanting to develop a listening culture

Speaker

Bob Verchota, SPHR, is the President and owner of RPVerchota & Associates, a human resources and management practices consulting firm. He has over 30 years of human resources and operational leadership experience. His most recent corporate assignments include serving as VP Support Services, VP of Ancillary Services and Human Resources, and VP Human Resources. Focus areas include organization change and employee development, talent acquisition, risk management, compensation and benefits, labor and employee relations, performance improvement, and other operational issues. 

Academic pursuits include an undergraduate degree in Business Administration, graduate degree in Healthcare Administration (MHA), and doctoral work in Organization Development EdD (abd). He has taught at the technical, baccalaureate, and masters levels in several colleges and universities.

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