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This Bank Secrecy Act (BSA) training program will explain how to train your front line staff to ask BSA questions. It will cover Currency Transaction Reports (CTR), Monetary Instrument Log, Suspicious Activity Reports (SAR) scenarios and questions, and much more.


  • Responsibilities of frontline staff
  • Customer service vs. bank preservation
  • CTR, SAR, and Monetary Instrument Log scenarios and questions
  • Updating customer information
  • CTR scenarios and questions
  • MIL scenarios and questions
  • SAR scenarios and questions
  • Why should I care (a frontline perspective)
  • Building a strong relationship between the front line staff and back office staff
  • Developing a culture of compliance in front line staff

The front line staff of any financial institution is the first line of defence for BSA compliance. Therefore, an ill-trained front line staff could lead to the collapse of an institution or the imposing of enforcement actions from the regulators. A strong and well-educated front line staff will help develop a strong back office BSA department for your institution. Often, the front line staff does not know why they are asking BSA questions or what the focus of BSA truly is. This webinar will not only give your front line staff viable scenarios and ways to respond during the customer question and answer process, but this training will also explain why your staff is asking the questions in the first place. Another valuable section of this webinar will teach the front line staff when questions need to be asked. Most staff are familiar with how and why they ask questions related to CTRs and the Monetary Instrument Log, but they need to be able to look at a customer's account history so as to understand how to ask questions related to the SAR process.


  • District Bank/Credit Union/Financial Institution Managers
  • Branch Managers
  • Teller Supervisors
  • Compliance Managers
  • Front Line Staff
  • Risk Officers
  • Operational Managers
  • Front line bank staff
  • On-boarding staff
  • Customer relations staff
  • Back office staff
  • BSA Officer
  • Compliance Officers
  • Suspicious activity investigators and analysts
     

Thomas E. Nollner has more than 38 years of experience in financial institution supervision and consulting. Thomas has spent 30 years as a National Bank Examiner (NBE) for the Controller of the Currency, where he was a safety and soundness examiner and a compliance examiner. The last 15 years as an NBE and for the past 8 years as a consultant, he has specialized as an AML/CFT examiner/consultant. In these roles, he has analyzed financial institutions’ AML/CFT programs to ensure that they complied with applicable AML/CFT laws, rules, and regulations. He reviewed the suspicious transactions identification, monitoring, and reporting processes, he traced proceeds and transactions through several layers of activity, and he provided AML/CFT training for many different financial institutions. 

Thomas currently works as a consultant for the Office of Technical Assistance (OTA), a branch of the US Treasury that assists developing countries with banking issues. He is assigned to the Economic Crimes Team that focused on training, assisting, and mentoring the staffs of the financial regulatory departments and financial intelligence units of various countries regarding AML/CFT compliance. In this capacity, he worked in countries such as Afghanistan, Iraq, Turkmenistan, Vietnam, Honduras, Guatemala, Guyana, Suriname, and Argentina developing AML/CFT examination procedures, providing AML/CFT training and mentoring, and updating local AML/CFT laws and regulations.

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On Demand

Transcript

PDF Transcript of the Training which are available once the webinar is completed.(Transcript for single user only)

$179

Downloadable recorded session

Get unlimited access to the link for six months.

$239

Training CD

Free shipment within 72 Hours, from the date of webinar completion.

$350

  

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