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247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

In this HR compliance webinar, attendees will learn the strategies to handle workplace conflicts with confidence and how to drive for harmony, reduced drama, and respectful communication. Also, attendees will learn 13 major strategies to manage conflict, 2 models for understanding the dynamics of conflict and 9 hot buttons that can inflame conflict and what to do about it.


  • Strategies to handle conflict with confidence and poise
  • How to drive for harmony, reduced drama, and respectful communication?
  • Perspective on your role in the conflict
  • Thirteen major strategies to help you manage conflict
  • Mediating conflict-techniques when employees are at odds
  • Review 2 models for understanding the dynamics of conflict
  • The 9 hot buttons that can inflame conflict and what to do about it
  • Ways managers make the conflict worse
  • Dysfunctional behavior to watch out for based on your personality


  • What impact does dysfunctional conflict have on your workplace?
  • High tensions, stress, and anxiety?
  • Reduced effectiveness, productivity, and quality?
  • Increased absenteeism, turnover, hostility, and possibly violence?
  • Is conflict displayed as outward aggression and dominance or are their issues with conflict avoidance where important issues are unresolved?

The dysfunctional conflict has destructive consequences and studies show that managers spend 20 - 40% of their time resolving or dealing with conflict. The total estimated cost in US business is $259 Billion. Unresolved conflict is tied to 50% of employee turnover. The conflict that results in a legal action will cost $$$’s – even if you win.
What impact does negative conflict have on your company and what is the personal impact on you? Stress, insomnia, anger, resentment, depression? Do you feel trapped, bullied, taken advantage of? Do you back down or strike back when you shouldn’t? Is the drama more than you want?
The dysfunctional conflict has a profoundly negative impact at almost every level of business. Fortunately, there are actions you can take to turn it around.


  • Managers
  • Supervisors
  • Team Leaders
  • Employees dealing with conflict
  • Human Resources Professionals


Bob Verchota is the owner and senior consultant for RP Verchota & Associates, a consulting firm providing services to clients, who seek to align their business and employees, creating successful outcomes, and excellent work environments. After 30+ years in Human Resources senior leadership roles and teaching both undergraduate and graduate courses in leadership and organizational development, Bob transitioned to using his experience and skills in consulting.Mr. Verchota provides solutions to companies for a wide variety of HR issues including training and development, compensation, compliance, policy development, performance management, employee relations, and managing change from mergers and acquisitions to project-specific disruptions of the status quo.Bob has an undergraduate degree in Business Administration, graduate degree in Healthcare Administration, and doctoral work (ABD) in Organizational Development. He is a lifetime Senior Professional in Human Resources.

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