In this HR compliance webinar attendees will learn the strategies to handle workplace conflicts with confidence and how to drive for harmony, reduced drama, and respectful communication. Also attendees will learn 13 major strategies to manage conflict, 2 models for understanding the dynamics of conflict and 9 hot buttons that can inflame conflict and what to do about it.
Dysfunctional conflict has destructive consequences and studies show that managers spend 20 - 40% of their time resolving or dealing with conflict. The total estimated cost in US business is $259 Billion. Unresolved conflict is tied to 50% of employee turnover. Conflict that results in legal action will cost $$$’s – even if you win.
What impact does negative conflict have on your company and what is the personal impact on you? Stress, insomnia, anger, resentment, depression? Do you feel trapped, bullied, taken advantage of? Do you back down or strike back when you shouldn’t? Is the drama more than you want?
Dysfunctional conflict has a profoundly negative impact at almost every level of business. Fortunately there are actions you can take to turn it around.
Bob Verchota is owner and senior consultant for RPVerchota & Associates, a consulting firm providing services to clients who seek to align their business and employees, creating successful outcomes and excellent work environments. After 30+ years in Human Resources senior leadership roles and teaching both undergraduate and graduate courses in Leadership and Organizational Development, Bob transitioned to using his experience and skills in consulting. Mr. Verchota provides solutions to companies for a wide variety of HR issues including training and development, compensation, compliance, policy development, performance management, employee relations and managing change from mergers and acquisitions to project specific disruptions of the status quo. Bob has an undergraduate degree in Business Administration, graduate degree in Healthcare Administration, and doctoral work (ABD) in Organizational Development. He is a lifetime Senior Professional in Human Resources.