Creating Your Ultimate Competitive Advantage - As A Stress Free, Fully Engaged, Productive Workplace

Recorded Session
90 Minutes

Accountability, with engagement, equals profitability. When everyone gets that they are the customer / patient experience, no matter what their function or degree of contact with the client is, they will connect at an accelerated level that will differentiate you from your competition.

WHY SHOULD YOU ATTEND?

This fast paced session will show you how to fully engage, influence and empower your front-line staff on how to successfully improve the customer experience. When you have total staff engagement, accountability and creativity goes up, and referrals follow. Staff satisfaction, the engagement measure to individual productivity that leads to profitability, increases. There is a direct link between employee satisfaction and customer retention. Accountability, with engagement equals profitability. 

Participants will learn how to design and implement the single most powerful best practice that will motivate employees to go the extra mile, especially in dealing with customer problems and complaints. They will learn systematic retention process for engaging 20% of their staff to influence the remaining 80%, called "K.E.E.P." and learn about the 10 attributes of high-performance teams and how to apply them in a step-by-step way. This is about how to achieve a “tipping point” to gain buy-in and ownership from a critical mass of leaders and staff and how to unleash the power of enthusiastic, empowered front line staff by successfully recruiting and engaging the best-of-your-best staff to teach a custom designed service excellence workshop. Customer satisfaction and referrals will go up.

LEARNING OBJECTIVES

  • Learn the five levels of engagement, where everyone stacks up in loyalty to their organization and co-workers, and how each level affects the other four.  
  • Apply the 3 cornerstones that make up a culture of engagement and understand the main reasons your good employees leave - and how to keep the good ones. 
  • Want to adopt the 4 imperatives to ‘K.E.E.P.’ your employees and grow their capabilities.
  • Participate by answering “The 5 Question Survey” that identifies the holes in your leadership team that applies to customer/client/patient satisfaction, and that needs to be shared with everyone. 
  • Learn how to engage, inspire and motivate everyone by bringing out their best attributes and behaviors with the S.A.M. methodology.
  • Review the two crucial self-tests on loyalty and retention, and one on how to coach and be coach

WHO WILL BENEFIT?

What do great managers know that average managers do not when it comes to employee training, retention and motivation? Experience has shown that implementing a solid employee development process, which includes industry best practices, can drive productivity up by almost 40%, at little cost. Employees work for more than just money, you need to find out the biggest motivator. This is how to engage, inspire, educate and empower everyone that will bring out their best every day, and at the same time, grow your company, and your reputation as an employer of choice.

This fast paced session will show you how to fully engage, influence and empower your front-line staff on how to successfully improve the customer experience. When you have total staff engagement, accountability and creativity goes up, and referrals follow. Staff satisfaction, the engagement measure to individual productivity that leads to profitability, increases. There is a direct link between employee satisfaction and customer retention. Accountability, with engagement equals profitability. 

Participants will learn how to design and implement the single most powerful best practice that will motivate employees to go the extra mile, especially in dealing with customer problems and complaints. They will learn systematic retention process for engaging 20% of their staff to influence the remaining 80%, called "K.E.E.P." and learn about the 10 attributes of high-performance teams and how to apply them in a step-by-step way. This is about how to achieve a “tipping point” to gain buy-in and ownership from a critical mass of leaders and staff and how to unleash the power of enthusiastic, empowered front line staff by successfully recruiting and engaging the best-of-your-best staff to teach a custom designed service excellence workshop. Customer satisfaction and referrals will go up.

  • Learn the five levels of engagement, where everyone stacks up in loyalty to their organization and co-workers, and how each level affects the other four.  
  • Apply the 3 cornerstones that make up a culture of engagement and understand the main reasons your good employees leave - and how to keep the good ones. 
  • Want to adopt the 4 imperatives to ‘K.E.E.P.’ your employees and grow their capabilities.
  • Participate by answering “The 5 Question Survey” that identifies the holes in your leadership team that applies to customer/client/patient satisfaction, and that needs to be shared with everyone. 
  • Learn how to engage, inspire and motivate everyone by bringing out their best attributes and behaviors with the S.A.M. methodology.
  • Review the two crucial self-tests on loyalty and retention, and one on how to coach and be coach

What do great managers know that average managers do not when it comes to employee training, retention and motivation? Experience has shown that implementing a solid employee development process, which includes industry best practices, can drive productivity up by almost 40%, at little cost. Employees work for more than just money, you need to find out the biggest motivator. This is how to engage, inspire, educate and empower everyone that will bring out their best every day, and at the same time, grow your company, and your reputation as an employer of choice.

This webinar is on hold for future date. If you are interested in this webinar,
Please contact our customer care team 510-868-1040.

Speaker Profile

ins_img Bruce Lee

Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into the personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him proven experience that clients can relate to. The solid business background from a good cross section of industry includes: Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta Senior marketing representative …

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