Emotional Intelligence for Effective Working Relationships

Emotional intelligence is the ability to recognize and manage your own emotions, read other people's emotions and respond well, and form strong working relationships. This 60-minute emotional intelligence training is an introduction to the field.

Greater self-awareness supports productivity and job satisfaction, and can improve communication, empathy and rapport with colleagues. You'll learn what an emotion is, how emotional hijacking happens and how to spot the triggers that set you off.

Through practical applications, the session covers self-management, optimism, managing anger, self-motivation, empathic communication, group interactions and positive listening.