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You work in a complex and ever-evolving workplace. Conflict is a natural result of people having different points of view, values, and beliefs.

When left unaddressed, workplace conflict can lead to increased absenteeism, reduced productivity, resentment, hostility, and disengagement. When well-managed, conflict can enhance relationships, deepen understanding of self and others, and stimulate change and growth. Knowing that there is not a one-size-fits-all approach to resolving conflicts, how do you help manage conflict effectively and support your colleagues who may be feeling frustrated, angry, or powerless? Successful leaders know how to manage conflict and set the tone for effective conflict resolution.

Key Messages:

  • Interpersonal conflict is inevitable
  • When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
  • It’s OK to leave some conflicts unresolved
  • Positive conflict management helps everyone move forward
  • A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
  • By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife

Participants will:

  • Explore the 10 causes and 6 escalators of conflict
  • Understand best practices and practical strategies for resolving conflict
  • Optimize your interaction and presence in a conflict
  • Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
  • Discover how to respond effectively to conflict in different settings
  • Learn how to confidently turn conflict into productive discussions using our 10 Steps
  • Recognize how to establish and use conflict as a positive and productive force in the workplace
  • Develop personal action plans for conflict situations back at work

Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.

  • Human Resources Professionals
  • Health and Safety Reps
  • Union Reps
  • Supervisors, Managers, Directors (Team Leads)
  • Executive Directors Not-For-Profit
  • Business Owners, Entrepreneurs
  • C-Suite

Like you, stress and resiliency expert, Beverly Beuermann-King has seen the concept of wellness and resiliency change and expand. For over 20 years, Beverly has used her S-O-S Principle™ with people and organizations who want to control their reactions to stress, build resiliency against life’s challenges, and live healthy, successful lives. Beverly appreciates that there is not ‘one way’ to deal with our business challenges or build resiliency.

Beverly believes that it is about building a plan that works, and one that is unique to the person and team who builds it.

Beverly launched her company, R ‘n B Consulting, in 1995, and since then she has helped teams from a wide range of industries (including healthcare, education, government agencies, finance, and not-for-profit) to shift from stressed out to resilient, enabling them to be happier, engaged, and successful.

Beverly’s psychology, sociology, management, and adult education background combine to create her Work Smart Live Smart presentations, which are soundly based in research, and are enlightening and inspirational. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction using three simple questions.

Beverly is a sought-after media spokesperson and has made over 500 television and radio appearances on shows such as City TV and CBC, and in national publications from the Toronto Star newspaper to Chatelaine magazine. Beverly is a highly respected speaker. Diverse organizations from Enbridge Gas and the Ontario Veterinarian Association, to York Regional Police, and the Elementary Teachers Federation, have partnered with Beverly when they want their teams to have a better grasp on how to combat stress and protect their mental health.  Beverly is one of less than seventy Canadians to have earned their Certified Speaking Professional designation.

Beverly’s ability to connect the theoretical to real life through her stories and humour, help her audiences to move past the challenges and into a world of possibilities.

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