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You work in a complex and ever-evolving workplace. Conflict is a natural result of people having different points of view, values, and beliefs.

When left unaddressed, workplace conflict can lead to increased absenteeism, reduced productivity, resentment, hostility, and disengagement. When well-managed, conflict can enhance relationships, deepen understanding of self and others, and stimulate change and growth. Knowing that there is not a one-size-fits-all approach to resolving conflicts, how do you help manage conflict effectively and support your colleagues who may be feeling frustrated, angry, or powerless? Successful leaders know how to manage conflict and set the tone for effective conflict resolution.

Key Messages:

  • Interpersonal conflict is inevitable
  • When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
  • It’s OK to leave some conflicts unresolved
  • Positive conflict management helps everyone move forward
  • A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
  • By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife

Participants will:

  • Explore the 10 causes and 6 escalators of conflict
  • Understand best practices and practical strategies for resolving conflict
  • Optimize your interaction and presence in a conflict
  • Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
  • Discover how to respond effectively to conflict in different settings
  • Learn how to confidently turn conflict into productive discussions using our 10 Steps
  • Recognize how to establish and use conflict as a positive and productive force in the workplace
  • Develop personal action plans for conflict situations back at work

Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.

  • Human Resources Professionals
  • Health and Safety Reps
  • Union Reps
  • Supervisors, Managers, Directors (Team Leads)
  • Executive Directors Not-For-Profit
  • Business Owners, Entrepreneurs
  • C-Suite

With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.

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