Business Writing For Results
Learn the rules and etiquette of professional business email, from subject lines and CC/BCC to clear structure, concise wording and proofreading.
Speaker
Audrey Halpern
Soft skills trainer · American Management Association · 20+ years in training
Overview
Email is fast and convenient, but poorly written messages leave a bad impression of the sender. This 60-minute business email writing training covers the rules of thumb and etiquette that keep your emails professional, clear and effective, and how to manage your email.
You'll look at common email perils, netiquette, addressing messages, and when to use CC, BCC, forward, reply all and urgent. The session works through subject lines, salutations, body text and closing signatures, along with formatting for a professional look.
It also covers grammar, common spelling, jargon and punctuation mistakes, proofreading, concise writing and methods for organizing your thoughts.
Why attend: Bad emails reflect immediately on your abilities, and people sometimes write things that are better left unsaid. Good email etiquette builds healthy business communication, reduces email overload and improves productivity, giving you a real career advantage. This session is for professionals at all levels who want better results from their written business communication.
What’s covered
- Email perils
- Email rules of thumb
- Perfecting your grammar
- Formatting messages for professionalism
- Proofreading
- Cyber manners and netiquette
- Addressing your message
- When to use CC, BCC, forward, reply all and urgent
- Subject line, salutation, body and closing signature
- Working with words
- Common spelling, jargon, grammar and punctuation mistakes
- A clear, concise writing style
- Organization methods
Who should attend
What you get
About the speaker
Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey’s is currently a faculty member of American Management Association where she trains communication skills.
More in HR Compliance
See all 348 HR webinars →
Paul Pelletier · 60 min
ChatGPT for HR - Build HR Policy Framework and Strategy
Manish Gupta · 90 min
Language is Code - Intro to AI - Generative AI - ChatGPT and Copilot 365
Allen Evitts · 60 min
Retaining Top Talent
Dr. B. Lynn Ware · 60 min