All About Civility - Eliminating a Culture of Gossip Rumors and Destructive Behavior: Whatever Happened to Respect?

Whatever happened to respect and civil behavior?

What is the cost when we lose both? Uncivil behavior, left unaddressed, begins a downward spiral you and your employees can’t afford. Incivility, leads to gossip in the workplace, rumors, and then to bullying in the workplace, harassment, and ultimately, what we see too much in the news every day now, sexual harassment.

Overworked, disengaged, and undisciplined staff does more harm to your reputation and employee productivity than you can afford. A workplace culture of tolerating a bad attitude by one or more employees is not acceptable. The cause of the employee attitude is generated from how they are treated at work, a seeming lack of respect for them.

Is it you or the other person who is the real problem?

Respect comes from dealing with the situation when it becomes evident. This presentation is about dealing with gossip in the workplace, how to change the behavior, and how to make employees be solution-oriented. Respect reduces stress, and, it drives up trust, engagement, creativity, and productivity.

A negative, destructive, disruptive culture starts when any bad behavior; verbal, written, or viewed, does not get challenged and stopped. You cannot afford this action that leads to a bad reputation, negative news coverage, staff resignations, and loss of customers and prospects.

If you want to produce and deliver a caring, supportive, engaging and empowering, stressful free, and productive environment, consistently, you need to learn how to:

• Understand what creates disrespectful behavior in the first place and what it escalates to
• Exercise the power of choice with the eight options you have
• Practice the world’s two most powerful skills for gaining control of the situation
• Learn how to calm down destructive behavior by using empathy and direct communication
• Adopt how to engage, empower and motivate in three profound but logical steps
• Review the three self-tests that will stop conflict cold if utilized right away
• Dealing with gossip in the workplace

Don’t let anyone get comfortable with disrespecting you, your work skills, your ethnic background, your soft skills in leadership and communication, your department, or your work team. Uncivil and disrespectful behavior, toxic workplace culture, negative work environment, and bullying in the workplace, when left unchecked, become a culture of being rude, indifferent, and uncaring. This generates gossip and rumors. Gossip is someone trying to level the playing field by taking away what someone else has, fairly or unfairly, or to get what they don't have, and think they should have.

They become rude. Rudeness is the weak person’s imitation of strength and a sledgehammer by others who know how to use it. Left unchecked, this can lead to bullying in the workplace, harassment, and then sexual harassment, creating a toxic workplace culture, and when publicized, a bad reputation that requires expensive damage control.

HR, customer service, staff development. The information in this webinar is applicable to every business or organization where there is a cultural problem of disrespect and confrontation.

Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: 

• Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
• Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta 
• Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
• Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England 
• Set up, owned, and managed a 24-hour-a-day, 365-days-a-year retail convenience store and gas bar business
• As a hobby organizes and chairs election campaigns at every level of government
• Active in several community associations in a leadership/board member role

He has been providing education keynotes, workshops, and webinars all across North America full-time for the past 27 years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real-life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles, and tools to support the content and measure skill levels.

The focus is on improving engagement and team building with the added value of aligning corporate strategy to create high-performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure the implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?

Clients include businesses, Government, education, non-profit associations, and health care. 

In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.