Workplace Civility - Respectful Habits Lead To Increased Productivity, Decreased Liability

Rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this session introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.

• Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
• Understand the costs of incivility within the workplace
• Understand the rewards of civility within the workplace.
• Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
• Learn how having a civil workplace will increase productivity and employee retention
• Learn skills in diagnosing the causes of uncivil behavior.
• Learn facilitative communication skills.

• Definition of civility
• Understand the costs of incivility
• Identify the rewards of civility in the workplace
• Learn ways of practicing basic etiquette the workplace
• Identify what behaviors can be considered uncivil
• Identify the benefits of practicing civility in the workplace

It is important that both managers and employees develop a shared and specific understanding of respectful words and behavior. Understand the relationship between perceived respect and organizational performance. To address the growing problem of incivility in the work setting, this session introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.

• Recruiters, Managers, Supervisors and employees

Deborah Covin Wilson, CPLP SHRM-SCP, SPHR, is the keynote speaker at ComplianceKey. She is the recently retired director of organizational development and consulting services, a unit in human resources administration at Georgia State University. With more than 25 years in higher education, she was responsible for training, employee engagement programs, strategic planning, HR communications, and organization development services. Deborah was involved in several University System of Georgia Board of Regents initiatives: She served as chair of the Tuition Assistance Program committee, a member of the Executive Leadership Institute Advisory Committee, and a steering committee member of the Accelerated Leadership Academy.

Deborah is principal of Covin Wilson Associates, an organizational development company that focuses on strategic planning, leadership development, team building and coaching. 

Deborah holds several professional certifications, including the Certified Professional in Learning and Performance (CPLP) from ATD and the Senior Professional in Human Resources from the Society for Human Resource Management, and is a Registered Corporate Coach. She is a 2015 recipient of the ATD Certification Institute's CPLP Contributor Award. Additionally, Deborah wrote an article for T+D magazine titled?When Opportunity Knocks, Can You Walk the Talk?" and was a contributing author of the book Road-Tested Activities. She received a BA in secondary education from Concordia Teachers College and an MSW from Atlanta University.