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Managing conflict helps to minimize the potential negative outcomes that can arise from disagreements in the workplace. Relationships can be maintained and more can be accomplished when you are able to manage conflict effectively.  This program provides the skills that can be used and different conflict-resolution styles and problem-solving techniques.

  • Participants will be able to demonstrate different methods of solving conflicts
  • Participants will be able to describe what behaviors are destructive in handling conflict
  • Participants will be able to demonstrate paraphrasing
  • Participants will be able to write an example of behavioral feedback
  • Participants will be able to describe different conflict resolution styles
  • Participants will be able to create a Conflict Resolution Plan

Areas to be covered include:  How to describe feelings, How to manage your triggers, How to listen, When conflict can be constructive, Aggressive vs Assertive and Passive Behavior, Thomas Kilmann Conflict Model, and providing constructive feedback

It is important to know when to avoid conflict and how to handle conflict so you can maintain relationships and be more successful in the workplace.

 This is perfect for Managers as well as individual contributors.

Susan has a master's in Communication and a BetterUP Coaching Certificate, and she is a certified DISC Instructor.  She has over 20 years of corporate experience.  She worked at Baker& McKenzie as a Professional Development Performance Manager and she was a Training Manager at Extendicare Health Services.  Susan spent the majority of her career as the Professional Development Director at Foley & Lardner, a firm with over 1,000 attorneys.  She also taught communication courses at Marquette University and the University of Wisconsin.  Through her firm, Schoenfeld Presentation Plus, she provides seminars, Strategic Planning, coaching, consulting, and motivational speaking programs to individuals, businesses, and community groups nationwide.  She has presented over 30 webinars to audiences through O’Reilly Media.   Susan also works with the Leaders Institute where she facilitates Team-Building workshops to corporations throughout the country.

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