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Rethinking Workforce Planning in Times of Uncertainty

  • By: Greg Chartier
  • Recorded Session
  • Duration: 60 Minutes
  • Training Level: Intermediate to Advanced
  • Email Reminder

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Webinar Details

OVERVIEW

There is an opportunity amidst the difficulties caused by the pandemic; to identify niche opportunities to take the concept of strategic workforce planning – aligning the workforce with business needs – yet apply it in completely unique ways. 
How might we make workforce planning more personal, dynamic, engaging, and reflective of the current economic, social, and employment turbulence that is impacting the future of work?
 

WHY SHOULD YOU ATTEND?

Strategic workforce planning is not going away. In fact, it has become more important than ever.
This year will be marked by a new normal – virtual work becoming the rule, confounding gaps between high unemployment and a scarcity of qualified talent, decreased job-switching, and heightened awareness of bias and employment discrimination.
HR leaders need to reconsider and refocus their workforce planning efforts and supplement these structural processes with niche opportunities that offer a fresh perspective on workforce demand and take advantage of micro- and macro-economic trends to bolster workforce supply.
 

AREA COVERED

This webinar will review five ways in which HR leaders can rethink workforce planning in uncertain conditions:
1.      Delivering an Exceptional Experience to Customers.
80% of CEOs said that their organizations deliver an excellent customer experience; however, only 8% of customers say they actually received one. It’s an experience gap that targeted workforce planning can address.
2.      Building High-Performing Teams…and Their Deputies. How can organizations reduce the randomness of team formation and also provide opportunities to upskill the “back-ups”?
3.      Changing the Organizational DNA. The first step is to clearly articulate the current DNA – are you an organization known for resilience and structure, or one that encourages risk and just-in-time pivots? – and what characteristics will encompass the new DNA.
4.      Engaging Soft Skills and Passions. Rarely covered in workforce planning is that which focuses on nourishing soft skills – empathy, critical thinking, creativity, curiosity, flexibility, emotional intelligence, and decision-making. These are considered the foundation upon which to build technical skills which, in combination with soft skills, improves the likelihood of lifelong employability, not just current job security.
5.      Borrowing, Not Buying. In the short-term, borrowing employees undoubtedly improves operational efficiency via the reallocation of resources to areas of highest need. Long-term, this provides a fascinating use case for firms engaged in the same value chain – in a consumer products chain, for example, sharing employees between the sourcers, producers, distributors, and retailers).
 

WHO WILL BENEFIT?

  • Human Resource Supervisor
  • Human Resource Manager
  • VP Human Resources
  • Director of Human Resources 
  • Small Business Owners and Managers
  • Other Senior HR Staff
  • Senior staff in Finance, Information Management or Facilities.

SPEAKER PROFILE

Greg Chartier

Dr. Chartier is the Principal of HRinfo4u, a human resource consulting firm, and a well-known educator and speaker. As a consultant, he works with organizations to improve the effectiveness and efficiency of their human resource function. He has worked extensively in designing, developing, and implementing human resource program, procedures, and systems for smaller and mid-size firms up and down the Hudson Valley.

Greg is a thought-provoking professional speaker, and his wisdom and insights into management and leadership make him an electrifying speaker and seminar leader. His seminars are customized to reinforce company mission, vision, values, and culture, and the content is practical for team leaders, managers, supervisors, and executives alike. Dr. Chartier has a bachelor’s degree in Political Science, an MBA in Finance, and a Ph.D. in Human Resources. He is a National Member of the Society for Human Resource Management (SHRM) and is certified by the Human Resource Certification Institute (HRCI) as a Senior Professional in Human Resources (SPHR) and a Global Professional in Human Resources (GPHR), as well as a Senior Certified Professional (SCP) by SHRM.

Greg served on the board of the local SHRM Chapter, the Westchester Human Resources Management Association (WHRMA), as the Treasurer for nine years. Also, Greg served on the Board of the Business Council of Westchester in a variety of capacities and continues his service as the Chair of the Human Resources Council. He also serves on the Board of the Child Care Council of Westchester. He works with the Continuing and Professional Education Program at Pace University and is a member of the faculty of the New York Medical College, where he teaches in the Masters’ in Public Health Program. He is the author of What Law Did You Break Today? A guide to the federal laws and regulations that employers must comply with.

WHY SHOULD YOU ATTEND?

Strategic workforce planning is not going away. In fact, it has become more important than ever.
This year will be marked by a new normal – virtual work becoming the rule, confounding gaps between high unemployment and a scarcity of qualified talent, decreased job-switching, and heightened awareness of bias and employment discrimination.
HR leaders need to reconsider and refocus their workforce planning efforts and supplement these structural processes with niche opportunities that offer a fresh perspective on workforce demand and take advantage of micro- and macro-economic trends to bolster workforce supply.
 

AREA COVERED

This webinar will review five ways in which HR leaders can rethink workforce planning in uncertain conditions:
1.      Delivering an Exceptional Experience to Customers.
80% of CEOs said that their organizations deliver an excellent customer experience; however, only 8% of customers say they actually received one. It’s an experience gap that targeted workforce planning can address.
2.      Building High-Performing Teams…and Their Deputies. How can organizations reduce the randomness of team formation and also provide opportunities to upskill the “back-ups”?
3.      Changing the Organizational DNA. The first step is to clearly articulate the current DNA – are you an organization known for resilience and structure, or one that encourages risk and just-in-time pivots? – and what characteristics will encompass the new DNA.
4.      Engaging Soft Skills and Passions. Rarely covered in workforce planning is that which focuses on nourishing soft skills – empathy, critical thinking, creativity, curiosity, flexibility, emotional intelligence, and decision-making. These are considered the foundation upon which to build technical skills which, in combination with soft skills, improves the likelihood of lifelong employability, not just current job security.
5.      Borrowing, Not Buying. In the short-term, borrowing employees undoubtedly improves operational efficiency via the reallocation of resources to areas of highest need. Long-term, this provides a fascinating use case for firms engaged in the same value chain – in a consumer products chain, for example, sharing employees between the sourcers, producers, distributors, and retailers).
 

WHO WILL BENEFIT?

  • Human Resource Supervisor
  • Human Resource Manager
  • VP Human Resources
  • Director of Human Resources 
  • Small Business Owners and Managers
  • Other Senior HR Staff
  • Senior staff in Finance, Information Management or Facilities.

SPEAKER PROFILE

Greg Chartier

Dr. Chartier is the Principal of HRinfo4u, a human resource consulting firm, and a well-known educator and speaker. As a consultant, he works with organizations to improve the effectiveness and efficiency of their human resource function. He has worked extensively in designing, developing, and implementing human resource program, procedures, and systems for smaller and mid-size firms up and down the Hudson Valley.

Greg is a thought-provoking professional speaker, and his wisdom and insights into management and leadership make him an electrifying speaker and seminar leader. His seminars are customized to reinforce company mission, vision, values, and culture, and the content is practical for team leaders, managers, supervisors, and executives alike. Dr. Chartier has a bachelor’s degree in Political Science, an MBA in Finance, and a Ph.D. in Human Resources. He is a National Member of the Society for Human Resource Management (SHRM) and is certified by the Human Resource Certification Institute (HRCI) as a Senior Professional in Human Resources (SPHR) and a Global Professional in Human Resources (GPHR), as well as a Senior Certified Professional (SCP) by SHRM.

Greg served on the board of the local SHRM Chapter, the Westchester Human Resources Management Association (WHRMA), as the Treasurer for nine years. Also, Greg served on the Board of the Business Council of Westchester in a variety of capacities and continues his service as the Chair of the Human Resources Council. He also serves on the Board of the Child Care Council of Westchester. He works with the Continuing and Professional Education Program at Pace University and is a member of the faculty of the New York Medical College, where he teaches in the Masters’ in Public Health Program. He is the author of What Law Did You Break Today? A guide to the federal laws and regulations that employers must comply with.

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