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247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.5 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

How can you tell if an individual is exhibiting toxic behaviours or is merely having a “bad day?”  While researching the range of abuse in organizations, I developed the Crossing the Line model© of personal behaviours in organizations.  The Crossing the Line model© represents an analysis of bad behaviours, and labels used for toxic individuals described in scientific papers, self-help, and management books.  This seminar discusses the nine zones of behaviours in organizations, 11 markers of increasing intensity of harm, and seven personal boundary designations revealed from this literature, along with the types of harm that signify each zone.


  • Learn the range of behaviors and critical markers of toxic individuals that appear in organizations
  • Learn the difference between incivility and more toxic behaviors
  • Understand how these different behaviors signal the need for distinct management solutions 
  • Learn how the different behaviors affect the person who is the target 
  • Learn the one sure-fire way to handle potential behavioral issues

Do you regularly deal with problem employees and behaviours in your organization?  This webinar will help you understand if you are dealing with accidental behaviours, incivility, or a real problem.  This webinar will introduce the Crossing the Line model© that provides a visual overview and breakdown of the behaviours present in modern organizations.  Being prepared to deal with problem employees is the best insurance against violence and litigation in today’s changing environment. 


  • Provides an overview of the ranges and zones of behavioral types that appear in organizations
  • Discusses what behavioral markers signal what zone of behaviors
  • Discusses the zones that respond to conflict resolution and intervention
  • Discusses the ranges of behavioral types that require policy action and cause litigation problems
  • Discusses the personal boundary markers crossed in each zone 

All Levels of Management and HR


Dr. Nanette (Nan) Cowardin-Lee is an organizational consultant, transformational learning coach, interculturalist, and healthy workplace advocate.  Her work focuses on dignity and respect in the workplace.  She is the author of 10 Steps to Overcome Workplace Bullying: From Recognition to Resilience (in press) and the creator of the Crossing the Line model© illustrating the range of behavioural types in organizations and the adverse outcomes for targets from abusive individuals.  Dr. Nan coaches the continuum of the bullying relationship that includes discrimination and inclusion issues, sexual harassment, abusive conduct, and intercultural adaptation.  She also supports targets and works with HR leaders to provide coaching remediation for difficult bosses. 

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