Learn How to Handle Difficult Conversations and Minimize Conflict and Tension
Every workplace experiences conflict, confrontation, and controversy. No one enjoys tackling the touchy topics; but, an attitude of avoidance leads to misunderstanding and decreased productivity. Your employees will always have differences of opinion; however, if these differences are not handled in a positive manner, your people will experience anxiety, bruised egos, and possibly even exploding tempers.
As leaders, it's vital that you handle difficult conversations while minimizing conflict and tension. Join this session, where expert speaker Joel Garfinkle will discuss how to avoid damaging the working relationships that are so important to your success.
1. Understand what difficult conversations are
2. Learn the benefits gained by initiating difficult conversations.
3. Understand why you avoid having difficult conversations?
4. Get a road map to follow when preparing for and engaging in difficult conversations.
5. Learn a 4-step process that will lead to a successful outcome of the difficult conversation.
Step 1 Listening – begin the conversation by listening.
Step 2 Mirroring – simply reflecting back the other person’s point of view.
Step 3 Questioning – asking open-ended questions.
Step 4 Empathy – actually understanding what the other person is feeling.
This session will help you:
Joel Garfinkle has 20 years speaking experience as both a keynote speaker and a corporate trainer (https://joelinspirationalspeaker.com/) Joel’s clients include Oracle, Ritz-Carlton Hotels, Toyota, NBA, Warner Bros and Nestlé. He has written 7 books and more than 300+ articles on leadership, workplace issues and career advancement
Joel is acknowledged as one of the top-50 executive coaches in U.S. Global Gurus listed him 14th on the list of top-30 global coaching experts. He is a Master Certified Coach (highest accreditation in the profession of coaching from the International Coach Federation). Joel’s speeches and trainings draw on his first-hand experience of working closely with more than 1,800 coaching clients and top executives of these world's leading companies: Google, Microsoft, Starbucks, Netflix, Deloitte, IBM, NBC Universal and Amazon