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Workplace conflict happens in the best of organizations. Failing to address workplace conflict costs an organization money, time and productivity. When conflicts go unaddressed, they can have a negative impact on productivity and teamwork. In order to manage conflicts successfully, it is necessary to address conflict as it arises and facilitate productive communication in order to resolve the situation.

• Ability to identify different types of conflict in the workplace
• Learning to develop communication skills needed to resolve conflict
• Developing a problem-solving process
• Understanding strategies and tools for managing conflict
• Understanding the positive and negative consequences of conflict
• Viewing conflict as an opportunity

Organizations are faced with workplace conflict on a daily basis. This webinar will provide participants with tools and strategies to successfully resolve workplace conflict.

• What is conflict?
• Identifying conflict
• Types of conflict
• Key communication skills needed to resolve conflict
• Strategies and tools for managing conflict
• Developing a problem-solving process
• Positive outcomes of conflict

• HR Managers
• HR Coordinators
• Supervisors
• Senior Leadership

Diane L. Dee, President of Advantage HR Consulting, has over 25 years of experience in the Human Resources arena. Diane’s background includes experience in HR consulting and administration in corporate, government, consulting and pro bono environments. Diane founded Advantage HR Consulting in early 2016. Under Diane’s leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area. Additionally, Diane conducts webinars on a wide-variety of HR topics for various training firms across the country. Diane holds a Master Certificate in Human Resources from Cornell University’s School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification. Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.

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