In this session, the basics of Regulation E will be covered, which includes some basic definitions, such as how to identify a consumer account and what is an access device. The confusion over the Reg E error resolution process for electronic fund transfers (EFTs) and the loss of a debit card will be simplified and made more clear. Examples used during this session will help illustrate the handling of unauthorized consumer transactions (error on statement and loss of debit card) about Regulation E and where the liability is applied.
As a financial institution, you have responsibilities and liabilities under Regulation E for your consumer accounts, when there are unauthorized transactions. Included in this session is an opportunity for attendees to apply the basics of Regulation E and the error resolution timeframes and processes as provided in this webinar, as the trainer walks attendees through some real-life scenarios.
Regulation E governs consumer protection when using electronic fund transfers, which includes debit card transactions. Financial institutions are required to handle every consumer report of unauthorized entries while complying with Regulation E.
This session will define and explain the types of transactions covered by Regulation E and the requirements pertaining to debit cards dispute resolution for your financial institution. The consumer does have liability and the financial institution has specific responsibilities, and steps to take to help resolve errors relating to a lost or stolen access device (a consumer's card).
The course will define an error according to the regulation along with the timing requirements for investigation and resolution of unauthorized debit card transactions by you the financial institution. The instructor will also discuss what you must do to minimize a financial institution's losses.
This webinar will provide valuable assistance to all personnel in:
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).