247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.5 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
How do we manage projects and customer relationships effectively? How do we understand the full scope of a customer “project”? How do we assemble the necessary resources to effectively manage a customer relationship and attendant projects? To whom do we delegate specific responsibilities, and when? These are among several questions we discuss and about which we learn as we strive to effectively manage projects and the customers whose project we are managing.
Would you like to get more (or all!) of the projects you manage in on time and on a budget? Are you concerned about people in your project teams not having enough knowledge on how to effectively manage a project? What about yourself? Would you like some help to more effectively manage your projects? Would you like to more effectively manage others’ expectations? If you answered "yes" to any of these questions, you should join us.
INTRODUCTION TO PROJECT MANAGEMENT
IDENTIFYING NEEDS, STARTING TOWARD SOLUTIONS
SCHEDULING AND TEAMING
MANAGEMENT PLANNING AND EXECUTION
MANAGING PROJECT SUCCESS AND CUSTOMER SATISFACTION SUCCESS
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare, and over 500 other organizations in 22 countries.
He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity, and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His McGraw-Hill book, “90 Days to a High-Performance Team,” is replete with hands-on tools, templates, and checklists which managers use effectively to improve performance.