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247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.5 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

How do we understand the full scope of a customer “project”? How do we assemble the necessary resources to effectively manage a customer relationship and attendant projects? To whom do we delegate specific responsibilities and when? These are among a number of questions we discuss and about which we learn as we strive to effectively manage projects and the customers whose project we are managing.


• Understand the essentials of project management
• Plan for identifying project needs
• Practice scheduling and teaming
• Create the necessary plans which will allow you to more effectively manage projects to success
• Help you to more effectively manage others’ expectations
• Keep projects on track
• Gain knowledge and skills you can apply to all project team situations
• Keep content, process and structure on track to produce positive outcomes


Understand the essentials of project management Plan for identifying project needs Practice scheduling and teaming Create the necessary plans which will allow you to more effectively manage projects to success Help you to more effectively manage others’ expectations Keep projects on track Gain knowledge and skills you can apply to all project team situations Would you like to get more (or all!) of the projects you manage in on time and on budget? Are you concerned about people on your project teams not knowing enough about how to effectively manage a project? What about yourself? Would you like some help to more effectively manage your projects? Would you like to more effectively manage others’ expectations? If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line!


• What We Will Cover
• Introduction to Project Management
• What is a Project? 
• What is Project Management? 
• What skills do you need to effectively manage projects? 
• Why is Project Management needed? 
• Leading contributors to Project Success
• Identifying Needs, Starting Toward Solutions
• Identifying Stakeholder Needs and Expectations
• Identifying Roles and Responsibilities
• Creating a Scope Document
• Gaining Stakeholders’ Consensus and Approval
• Scheduling and Teaming
• Planning
• Creating a Work Breakdown Structure
• Performing Risk Management
• Creating a Project Schedule
• Creating a Budget
• Creating a Project Team
• Management Planning and Execution
• Creating a Communication Plan
• Track the Project and Resolve Issues
• Manage Resources
• Managing Project Success and Customer Satisfaction Success
• Managing Quality
• Managing Change
• Project Closure
• Conducting a Project Review
• Identifying the Lessons Learned
• Compiling a Project Report


• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager


Chris DeVany is the founder and the President of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

Chris has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity, and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His McGraw-Hill book, “90 Days to a High-Performance Team,” is replete with hands-on tools, templates, and checklists which managers use effectively to improve performance.

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