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The P2P process can be difficult to measure since procurement and accounts payable may report to different organizations.  In some companies, accounts payable usually reports through finance and procurement may report to supply chain management. This session will identify the key functions that impact the P2P process.  The instructor will focus on the integral dependencies within the P2P process. We’ll discuss how metrics can highlight the negative and positive aspects of this important process. We’ll discuss how the P2P process can provide cost savings and improvements to working capability.  The instructor will provide examples of metrics and dashboards that have been used at well-known companies.


  • Obtain the top P2P metrics  
  • Learn how to apply metrics to every P2P process
  • Learn how to Implement P2P metrics
  • Learn about P2P dashboards and reporting
  • Obtain the key metrics for the Accounts Payable and procurement processes
  • Learn about balanced scorecards


This session will provide a roadmap for the implementation of key metrics that can be used in formulating a P2P Dashboard. The instructor will provide practical guidance for developing metrics that are reportable, actionable, and will stand the test of time. Attendees will learn how to actually use metrics and trends to develop areas for business process improvement. The instructor will define and explain the four foundational groups of metrics for the P2P process.


  • The power of dashboards and metrics
  • The balanced scorecard
  • Identifying  objectives for the Procure to Pay (P2P) process
  • Dividing the P2P cycle  into measurable functions
  • Defining metrics for P2P dashboard (The Four Foundational Groups)
  • Cost saving and value
  • Transactional quality
  • Customer service
  • Controllership
  • Using metrics as a benchmarking tool
  • Using metrics to identify cost savings
  • Establishing service level agreements
  • Implementation guidance
  • Q & A


  • Procurement professionals
  • Accounts Payable professionals
  • Financial Officers
  • Controllers
  • Procurement professionals
  • Shared Service Center Executives
  • Risk Officers
  • Internal Auditors


Chris Doxey, CAPP, CCSA, CICA, CPC

Chris has been the owner and president of Doxey, Inc. since 2012.  She provides management consulting services to clients such as NACHA, Oracle and Mastercard. She advises her clients on how to implement leading edge best practices and automation in the areas of internal controls, risk management and metrics for financial operations. She specializes in the procure to pay (P2P), order to cash (O2C) and record to report (R2R) processes.

Chris held senior finance and controller positions at Digital Equipment Corporation, Compaq, and Hewlett Packard and MCI which allowed her to develop and implement standards of internal control and leading practices for all aspects of financial operations. She was recruited to lead WorldCom (MCI) in the implementation of SOX 404, internal controls, and corporate governance policies and procedures.

Chris also held senior management positions at accounts payable recovery firms which included APEX and Business Strategy, Inc. (BSI). As a consultant, she worked with PRGX to implement a self-audit tool for the accounts payable payment process.

She holds a bachelor's degree in English, a bachelor's in accounting, a master's in business administration, and has a graduate certificate in project management.  She is a Certified Accounts Payable Professional (CAPP) and holds a Certification in Controls Self-Assessment (CCSA). Chris is also a Certified Internal Controls Auditor (CICA), and a Certified Professional Controller (CPC).

Chris is a member of the Institute of Internal Auditors (IIA), the Institute for Internal Controls (The IIC), and the Institute of Management Accountants (IMA). She is also a member of the advisory board for The IIC and The Exchange Summit.

Chris a sought after speaker at global conferences and presents several webinars each year. As a published author, she writes numerous blogs and whitepapers. Her books, “The Internal Controls Toolkit” and “The Fast Close Toolkit” will be published by Wiley later in 2019.

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