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247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

  • To manage and motivate employees that have more experience 
  • To focus on understanding different views of those generations you manage
  • To take the lead and create the climate in which older workers will remain engaged and productive
  • To comprehend and analyze the topics given by the experienced person to understand how other generations operate

In today's five-generation American Workforce, the younger generations are finding themselves in management positions, managing older, more experienced employees. Managing people older than you can be a challenge, but so is any power dynamic between two individuals with distinct personalities and backgrounds. This topic will provide you with the tools required for managing older workers in the workplace and building relationships.

  • Portray confidence through alleviating your fears
  • Communication essentials, i.e., write and communicate clearly and tactfully to all generations
  • How to deal quickly and professionally with every performance problem?
  • How to give criticism in a way that creates positive behavior—not resentment?
  • Build respect and earn the trust
  • How to be calm in the storm when there is chaos?
  • Build solid team productivity by demonstrating respect
  • How to keep employees of all generations engaged and motivated?
  • How to manage someone with more experience than you?

Managers and supervisors who have recently been promoted, those taking on new management responsibilities, those with little or no formal training, will benefit from the ideas, techniques, and tools offered in this program.

Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. She is currently a faculty member of the American Management Association where she trains communication skills.

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