Managing Multicultural Teams for Peak Performance

Get your team’s act together … you can enjoy our Webinar as a group! No matter how long you’ve been managing, this step-by-step guide ensures you'll get the strongest performance possible out of your team – in any environment. With strategies presented in manageable daily, weekly, monthly and quarterly timelines, our program covers the full range of workplace issues-from outdated systems and company politics to budget cuts and backstabbing. In keeping with the book published by McGraw Hill, what key steps do you want to take today to address your effectiveness with:

• Managing a team
• Customer service
• Communication
• Facilitating change
• Removing troublemakers
• Managing your boss
• Clashes between two teams
• Managing performance
• Budgeting
• Taking a team from any of three stages to peak performance
• Managing a remote team or teams effectively

1. You’ve just started managing a team and now what?

• Pre-planning the approach
• What do you say? What do you hear? How do you respond?
• What are the top 3 priorities
• Success against the top 3; Next steps
•  Managing results, raising the bar

2.Distinctive customer service: Using under-promising and over-delivering to master profitable relationships

• Products, service, and relationships: How do you distinguish yourself, your team and your organization?
• Developing a cogent market analysis for your enterprise and your customers
• Approaching customers and prospective customers
• Communicating effectively to grow the enterprise
• Using referrals and testimonials to perfection 

3.Ridding yourself of that ‘One Little Troublemaker’ legally and ethically – In 5 easy steps

• Who is the problem? What approaches have we tried? What worked and what didn’t?
• Privately inviting the ‘Troublemaker’ into a collaborative, problem-solving conversation, using RSI to solve
• Performance problems (Relate, Strategize, Implement), using action plans 
• Progress against action plan from troublemaker and troubled team
• Reviewing one month’s performance, clarifying and confirming salvagability, warnings
• Still with us or gone? Progress against action plans, cut or contributing

4. Your team is clashing with another team – Getting everyone on the same page

• Writing down your “Clash Assessment”
• Meeting with your team to clarify the current state and Desired State
• Meeting with other team’s manager to clarify the same
• Facilitating two teams meeting or two managers meeting to craft working action plans
• What’s improved? Building on success…What hasn’t? Taking corrective action
• Charting progress, reviewing working relationships’ progress against plan  

5.Managing a remote or “Virtual Team” – How to manage people effectively in multiple locations

• Planning that all-important, face-to-face meeting with your entire team 
• Conducting a highly-effective kick-off meeting
• Getting each of your “Location Teams” up to speed:
• How are we proceeding effectively against the plan? Checking in
• How are we doing against the plan? Engaging each of your team's ineffective performance planning

By attending, you will understand how to even more effectively:

• Organize your team into one strong, cohesive, high-functioning unit
• Streamline processes to reduce redundant work, save money, and ensure that everyone understands their roles
• Deal with troublemakers, underperformers, department rivals, bosses from hell, and other personality types

Improve your team's morale and motivation-and watch productivity soar

• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager 

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His McGraw-Hill book, “90 Days to a High-Performance Team,” is replete with hands-on tools, templates and checklists which managers use effectively to improve performance.