Managing Difficult People and Dealing with Conflict

• In this webinar, you will:

• Explore different types of personalities, styles of thinking, and forms of interaction
• Discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter
• Learn to identify types of conflict resolution and when it is best to use each type
• Recognize when it is necessary to refer the dispute to professionals

• People working together – or far away
• Multiple reasons for misunderstanding
• Decide on appropriate interventions
• Dealing with difficult people and solutions
• From misunderstanding to misbehavior
• Conflict at the workplace: causes and cures
• Be as benign as possible
• ADR- Arbitration, Conciliation, and Mediation

Working together today is far more complicated than it had been years ago. Not only are we working with our classmates and neighbors, but we are also working with people of different ages, genders, and cultures who come to us from all over the world. In addition to these differences, we have personality and character differences – some of which can be quite toxic. This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions. In addition, the course introduces you to a more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation, and Conciliation.

• HR professionals
• Talent development professionals
• Managers
• Leaders
• Executives
• Business owners
• Supervisors 
• Managers
• C-level executives

ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development and O-D consultant specializing in people and processes in the workplace.  Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology – and some economics and law as well.)  This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.

As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond’s clients range from boards of directors and upper management to support staff in many industries, both public and private.  This includes small business and professional practices, corporations, associations, service/charity organizations and government agencies (including police and fire.) She works with individuals, teams and large groups. Dr. Diamond trains Boards of Directors and teaches several courses to board members and those striving for board appointments.

She is well known for her skill in large and small group process, including workshops in strategic planning, change management, conflict resolution, system streamlining, communication, management of people and projects, as well as board of directors development, committee and team training.  

Her executive consulting/coaching and mentoring of individuals includes helping new CEOs grow into their position and learn how to create and work with executive teams, stakeholders, and others in their organization.

Dr. Diamond taught a wide range of MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/ Negotiation, Marketing and Leadership and others. She also taught a series of Psychology courses to graduate and undergraduate students..  

Born into a family and culture of service to others, ArLyne has been involved with many associations, service and charity organizations.  A listing in available under Community Service on her website: www.DiamondAssociates.net.   She is currently active in politics and Rotary.  She recently completed approximately two years of volunteering to in ProMatch, an organization dedicated to helping those out of work, where she offers workshops and a weekly drop-in helping people with finding themselves, resumes, interview skills and landing the job.  

A prolific writer, she has published hundreds of articles and five books.  (A listing of published articles can best be found by Googling her.) In addition, Dr. Diamond publishes a monthly newsletter, “Diamonds to You” and is a guest writer for several newspapers.

Dr. Diamond is offering on-line courses through Illumeo (formerlyProformative’ Academy.)

Her published books are:

Training Your Board of Directors:  A Manual for the CEOs, Board Members. Administrators and Executives of Corporations, Associations, Non-Profit and Religious Organizations.

The “Please” and “Thank You” of Fund-Raising for Non-Profits

Conflict in the Workplace:  Causes and Cures

Leading and Managing a Global Workforce

Culture:  Inside the Company and Outside the Country

Conducting Workplace Investigations:  Designated Investigator

She is currently completing two other books, one will be Roles and Responsibilities in the Workplace – which will accompany employee handbooks and the other is Managing for Creativity.

ArLyne Diamond, Ph.D. appears on radio and television and speaks to associations and community organization on a wide range of topics.  Her style is informal, friendly, and informative.

Like a Diamond, using ArLyne Diamond, Ph.D. as your consultant will prove to be a wise investment that appreciates in value over time.