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247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

Have you ever been completely blind-sighted by a job candidate? In the interview he seemed perfect; once hired, he was a disaster. In this program, Deborah addresses both the art & science of effective behavioral interviewing. You'll learn how to prepare for an interview & ask behavior-based questions that enable you to determine the candidate's abilities based on their past performance. You'll learn how to resist the flashy job candidate who looks and sounds good in the interview, but turns out to deliver much less on the job. You'll learn how to avoid the mistake of dismissing quiet candidates just because they don't may a great first impression. You'll learn how to work individually or with a panel of raters to come up with an objective measurement tool that uses past behavior as the best predictor of future workplace performance.


  • Hiring the right candidate using behavioral interviewing
  • Differentiating between standard interviewing and behavioral interviewing
  • Pros for using behavioral interviewing techniques
  • Defining selection criteria
  • Writing Behavioral Interviewing questions based on selection criteria
  • Facilitating a Behavioral interview
  • Taking effective interview notes

To prepare, conduct, and evaluate behavioral interviews when hiring or promoting employees; to eliminate subjective hiring decisions and increase effectiveness and validity in the selection process while following legal guidelines.


  • Differentiate behavioral interviewing from standard interviewing
  • Utilize a variety of interviewing formats
  • Define selection criteria
  • Write behavioral questions based on selection criteria
  • Facilitate a behavioral interview
  • Ask behavior-based questions
  • Take effective interview notes

All industries will benefit from this workshop. Specific titles include:

  • Managers
  • Supervisors
  • Leaders
  • Human Resource Professionals
  • Shift Leaders
  • Sales & Marketing Professionals
  • Customer Service Professionals
  • Executives
  • Development Directors
  • Board Members
  • Office Managers

Deborah Covin Wilson, CPLP SHRM-SCP,SPHR, serves as principal of Covin Wilson & Associates, an OD and Learning & Development firm, which specializes in organizational development, change management, strategic planning and team building..She recently retired as the director of organizational development and consulting services, at Georgia State University. With more than 25 years in higher education, she was responsible for training, employee engagement programs, strategic planning, HR communications, and organizational development services. Deborah holds several professional certifications, including the Certified Professional in Learning and Performance (CPLP) from ATD and SHRM-SCP from SHRM and SPHR from HR Certification Institute. She is a 2015 recipient of the ATD Certification Institute’s CPLP Contributor Award. Additionally, Deborah wrote an article for T+D magazine titled “When Opportunity Knocks, Can You Walk the Talk?” and was a contributing author of the book Road Tested Activities. She received a BA in secondary education from Concordia Teachers College and a MSW from Atlanta University.

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On Demand

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$179

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$239

Training CD

Free shipment within 72 Hours, from the date of webinar completion.

$350

  

MAR 11, 2020 AT 1PM EST

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