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247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

High performing teams are the backbones of any company. As Patrick Lencioni, author of The Five Dysfunctions of a Team, states “Teamwork is the last untapped resource.” This webinar explores the foundations of creating a highly functional teams. These teams share a commitment to self-awareness, solid relationships and accountability which form the basis for deep trust and great results. We will also discuss the importance of mindset on a team. Like organizational culture, team mindset drives team relationships, decisions and problem solving. 

Teams often struggle to resolve conflict effectively and as a result, conflict gets swept under the rug or becomes toxic over time. Participants will explore how team conflict can be generative and can add – rather then detract – from a team’s success.


  • To learn the Five Functions of a Team by Patrick Lencioni and how to apply them to your team
  • To assess your team's functioning including areas of strength and improvement
  • To explore the level of trust on your team and strategies for building better trust among team members
  • To learn how mindset (beliefs, habits, interpretations) drives most of your team's decision making and how you can use mindset to increase your team's performance
  • To understand how productive conflict resolution can increase your team's productivity
  • To develop a plan of action for increasing your team's performance


Attend the web session to learn strategies, insights and techniques for developing a highly performing team.


  • Five Dysfunctions of a Team framework
  • How to build team trust
  • How to identify and shift your team's mindset
  • How to manage team conflict effectively
  • How to create a results-oriented team
  • How to identify what high performing looks like for your company


  • Supervisors
  • Managers
  • Team Leaders
  • Management Team
  • Directors/VPs/CEOs
  • Business Leaders
  • Any organization with 50+ Employees in a professional environment (financial, banking, mortgage, IT, sales driven organizations)


Claudette Rowley, Cultural Brilliance™ CEO, is a cultural design and change management consultant with a knack for building strategic plans and orchestrating organizational changes that boost business performance and increase employee engagement at the same time.

For the past fifteen years, Claudette has consulted, trained and coached executive leaders and management teams at Fortune 1000 companies, small businesses and start-ups to create a pro-active and innovative workplace culture that delivers outstanding results throughout all areas of an organization. Claudette is the creator of the Cultural Brilliance™ Methodology, author of Embrace Your Brilliance and co-host of the globally syndicated radio show, Cultural Brilliance™. She holds a Masters degree from the University of Michigan, is a certified coach through International Coach Federation and has trained in leading methodologies in organizational development, conflict resolution, mediation, the Predictable Success business life cycle model, and relationship systems. 

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