The Emotionally Intelligent Manager: Using Your Heart as Well As Your Head to Manage Effectively

To manage effectively, you need to engage your emotional intelligence just as much as you engage yourself cerebrally. Using both our brain and our “gut” allows us to take all human factors into account.

What you will learn:

• What is emotional intelligence?
• What is YOUR emotional intelligence?
• A short 10 item questionnaire
• Why it is important to know about emotional intelligence?
• Techniques for utilizing your emotional intelligence to manage even more effectively
• Four clusters of emotional intelligence

By attending, you will understand:

• What is emotional intelligence?
• What is YOUR emotional intelligence?
• A short 10 item questionnaire
• Why it is important to know about emotional intelligence?
• Four clusters of emotional intelligence
• Techniques for utilizing your emotional intelligence to manage even more effectively
• Would you like to learn more about your emotional intelligence?
• Would understanding techniques you can use every time to manage more effectively using your emotional intelligence interest you?
• How about receiving a list of sample questions you can use to manage more effectively using your emotional intelligence?
• Is it worth 90 minutes of your time to learn effective management techniques that can help you every day?
• If you answered “yes” to any of these questions, then come laugh, listen, and learn as Chris DeVany leads us all through those important topics, key questions, and answers we all need to be able to address effectively to improve our team members’ and team’s performance!

• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Manager 

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include organizations such as Microsoft, Visa International, Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His McGraw-Hill book, “90 Days to a High-Performance Team,” is replete with hands-on tools, templates and checklists which managers use effectively to improve performance.