This webinar is designed to outline compliance with ACH Returns and help resolve the “confusion” while working on ACH returns. Identification of the ten most commonly used Return Reason Codes and their timeframes will be discussed. The return process can be complicated, this session will include details on "when, how, and why", while doing returns to remain in compliance with the NACHA Operating Rules. Included in this webinar will be an overview of the “entire” returns process (including timeframes and Return Codes), from your general returns to extended returns, dishonored returns, contested and corrected dishonored returns. The ACH Return process will be explained utilizing multiple examples to demonstrate.
Doing ACH Returns can be confusing and frustrating. Each day in ACH operations, some entries need to be returned, whether it’s NSF, stop payment, unauthorized, or even authorization revoked. This session will identify the rules and take the confusion and frustration out of doing ACH returns and remaining in compliance with the NACHA Operating Rules. Same-Day ACH (SDA) has also changed the ACH Return process (if you select to do your returns same day as settlement date), this session will include discussion outlining the details on “faster returns”. Common ACH Return Reason Codes will be discussed with time-frames, paperwork needed, and any other details pertinent when processing the ACH return Entry. Examples to outline the process will help bring the learning home.
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).