Managing other people is never easy, but some employees make it particularly difficult.
When an employee's negative attitude is not addressed properly, other team members become resentful, they lose respect for you as a leader, and they may develop their own negative attitude.
No leader wants a difficult or toxic employee on their team, however, it's something all leaders need to be prepared to address should it arise. Challenging employees can try a manager’s patience and drain a lot of time and energy. To turn things around takes skillful management and patience.
How you and your team effectively deal with negative and difficult team members can mean the difference between having a toxic, drama-filled workplace, and an engaged, collaborative, and productive organization.
Under stress and surrounded by uncertainty, some members of our team become negative and resistant and are simply more difficult to deal with. Successful leaders know that reducing the drama within their team depends on being able to understand and respond appropriately to their behaviors.
Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move these interactions forward, HOW to effectively respond, and WAYS to manage the impact of their behavior. Identify challenges associated with managing difficult employees, control your own feelings effectively, and create a positive work environment. Quickly and effectively address, coach, and counsel employees with difficult attitudes in order to improve their behavior.
WHY SHOULD YOU ATTEND?
After this webinar, you will be able to identify challenges associated with supervising difficult employees, manage your own feelings effectively, create a positive work environment for all, respond positively to challenging employees, and treat them fairly. End frustration. Act rather than react, and ensure a respectful, effective, and collaborative team.
AREA COVERED
- Develop an understanding for those exhibiting typical difficult attitudes in order to effectively meet their needs and move the interactions forward
- Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle difficult people
- Uncover the secret to moving difficult conversations forward
- Utilize a Model for Conversations about Difficult Attitudes
- Know how to act, not react, in solving situations so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team
WHO WILL BENEFIT?
- Anyone with Managerial or Leadership Responsibility
After this webinar, you will be able to identify challenges associated with supervising difficult employees, manage your own feelings effectively, create a positive work environment for all, respond positively to challenging employees, and treat them fairly. End frustration. Act rather than react, and ensure a respectful, effective, and collaborative team.
- Develop an understanding for those exhibiting typical difficult attitudes in order to effectively meet their needs and move the interactions forward
- Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle difficult people
- Uncover the secret to moving difficult conversations forward
- Utilize a Model for Conversations about Difficult Attitudes
- Know how to act, not react, in solving situations so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team
- Anyone with Managerial or Leadership Responsibility
Speaker Profile

Like you, stress and resiliency expert, Beverly Beuermann-King has seen the concept of wellness and resiliency change and expand. For over 20 years, Beverly has used her S-O-S Principle™ with people and organizations who want to control their reactions to stress, build resiliency against life’s challenges, and live healthy, successful lives. Beverly appreciates that there is not ‘one way’ to deal with our business challenges or build resiliency.Beverly believes that it is about building a plan that works, and one that is unique to the person and team who builds it.Beverly launched her company, R ‘n B Consulting, in 1995, and since …
Upcoming Webinars

2-Hour Virtual Seminar on How to Conduct an Internal Harass…

Cleanroom, Microbiology and Sterility Assurance Practices f…

Workplace Investigations 101: How to Conduct your Investiga…

Successfully Negotiating the Labor Agreement

Wage And Hour Laws: Ensuring Compliance With The Fair Labor…

Understanding the incredible uses and fallbacks of ChatGPT

5 Key Components of Good Manufacturing Practices to obtain …

How to Manage Conflict in the Workplace

Neutralizing Harassment - How to Promote the Proactive Pers…

Changing Behavior: Why Rewards and Punishments Often Aren't…

Human Error Reduction Techniques for Floor Supervisors

Hybrid Workplace: 10 Best Practices to Manage Your Team’s P…

Using Better Managerial Decision Making - to get great resu…



Excel - Pivot Tables - The Key To Modern Data Analysis and …

Using High-Performance Coaching for Managers to Address Per…

Form W-9 Compliance to Avoid Penalties: TIN Verification, B…

Using Stay Interviews To Improve Employee Retention & Engag…


FDA Technology Modernization Action Plan (TMAP) and Impact …

FDA Audit Best Practices - Do's and Don'ts


Stay Interviews: A Powerful and Low-Cost Employee Engagemen…

Become an excellent Critical Thinker to greatly improve you…

Learn the Do's and Don'ts of Opening Business Bank Accounts


Project Management for HR, Administrative Professionals, an…

Writing Effective 483 and Warning Letter Responses

Dealing With Difficult People In Life & Work

Managing Toxic & Other Employees Who Have Attitude Issues