Manage Workplace Conflicts

Many organizations are becoming more and more conscious of conflicts in the workplace. Managers are struggling without training on how to effectively resolve this type of problem. When a conflict is left alone and never addressed, the lack of actions from the manager can display a poor management ability to the employees. Too often conflicts in the workplace are overlooked as personal issues and not behavioral issues. When conflicts are unresolved for a length of time, the ending result can demotivate the environment of the workplace.

In this webinar, the following areas will be covered:

• Defining what is a conflict in a workplace
• How do avoid conflict in the workplace?
• How to deal with conflict in the workplace?
• What are some of the different kinds of conflicts in the workplace?
• Learn what methods to prepare a strategy to avoid conflicts in the workplace.
• Why are managers reluctant to resolve conflicts in the workplace?
• How do create an internal mediation policy for handling conflicts in a workplace?
• How do recognize and manage common ground regarding conflicts in the workplace?
• When is the appropriate time for a manager to offer solutions concerning the conflict in a workplace?
• Why is it important to get HR Experts involved?
• Why developing strategies plays a vital role in helping managers effectively resolve conflicts in the workplace.

A conflict in the workplace can be extremely taxing and frustrating for a manager. It is imperative for managers to become skillful in identifying and providing solutions to the underlying problem(s) in the workplace.
Here are some reasons to attend this webinar:

•  You will gain knowledge of how to head off any workplace conflicts early before signs of low employee morale.
• You will understand how to deal with unexpected behaviors that are causing a workplace conflict.
• You will gain knowledge of how to become an active listener and ask the right questions in order to get to the core of the conflict.

• Employee Management
• Performance Management
• Small Business Owners
• Leaders
• Managers
• Team Leaders
• Department Heads
• Supervisors and anyone in a Leadership Role

Carolyn Riggins - Founder/Owners at CDR Consulting Services, Business and Management Consultant, Trainer, Speaker, Coach, Author. She has more than 35 years of encounter in the financial industry with First Florida Bank, Barnett Bank, Mercantile Bank, and TD Bank. At TD Bank, Ms. Riggins was driving and growing her client’s base relationship by $71 million through indispensable commerce development, training her employees in customer service, and repeatedly coaching on sales. Ms. Riggins represented multiple capacity levels of management roles regarding several banks in her career path. Under her leadership, she was qualified for a vocation as an Assistant Vice President Store Manager, Vice President Hub Manager, and Vice President Retail Area Manager.

In these various leadership positions, Ms. Riggins was successful in managing lower-level employees to mid-level managers by leading, developing, and training to achieve sales revenue growth, deposit growth, customer growth, lending growth, and focusing on compliance. In addition, a component of her portfolio was lending to businesses starting with the initial interviewing process, reviewing financial documents, and closing loans.

As a consultant, she specializes in and supplies financial management expertise services equipping management through problematic issues. She works with many owners and leaders of companies to become aware of daily protocols to avoid any financial or management gaps.  Also, she provides training on compliance matters and identifies financial gaps for start-up companies up to $5 million companies in revenue sales. In addition, Miss Riggins uses her Bachelor of Applied Science degree in Management and Organizational Leadership from St. Petersburg College as well as her Business Consultant training from the International Association of Professional Career College to assist numerous companies and non-profit companies to accomplish the goals of improvement in all aspects of operating a company. Her final goal for CDR Consulting Services is to continue to prepare, educate, and coach management continually by using her expertise daily to change, transform, and impact companies to reach their goals.