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This webinar has been approved for HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. "For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval."


This course is designed to help you think about what to reward, when to reward, and ow to reward employees.  Typically management determines who and when and HR controls the nature and quantity of the reward.

Sometimes departments have budgets for small “attaboy” rewards and at other times, believing that being fair legally means treating everyone exactly alike, no matter what value they bring no small rewards and recognitions are allowed.

I believe one size does not fit all and what you recognize and reward is what you will get.

This course will include learning about cultural differences in accepting rewards and recognitions, types of rewards and recognitions, what to reward and why, the way to determine what works and what doesn’t and we will be offering lots of examples.


This course is designed for anyone in a supervisory or management position as well as for all HR professionals.

You should attend because you will learn what works and what “we’ve always done” yields results different from those you wish to attain (sometimes.)  The examples will open your eyes and give you new insights.


  • Discover what rewards work for what you want to achieve

  • Remember that one size does not fit all

  • Ideas for different types of rewards and reinforcers

  • Learn about cultural differences (individual or team0

  • See the benefits/costs of using seniority or merit for compensation

  • Understand reinforcement theory and how it relates to the workplace

  • Some types of reinforcers you might not have thought of before

  • Recognize that HR maintains consistency and quality control

  • How to effectively evaluate performance


I: Introduction with examples

II: The starting Place – merit, seniority, salary range

III: A Numbers Game:  

Examples:  Quantity, measuring sales v. credit/collections

A:  Set the Right Goals and objectives

IV: Reinforcement

A:  Behavioral Reinforcers

B:  Reinforcement Theory Applied to the Workplace

V: Measuring Performance

A:  The Danger of the once a Year Performance Appraisal

B:  Measure and Acknowledge Short-term milestones

C:  Subjective Measurements

VI: Types of Rewards and Recognitions

A:  Simple Recognitions

B:  More Formal Recognitions

C:  Misc. Recognition (Examples)

D:  Rewards

VII: Cultural Differences in Accepting Recognition

A:  Definitions

B:  Talking in Generalities

C:  Team v. Individual Player

D:  Don’t stand out

E:  Different needs and wants

F:  Learn the desires of the person you wish to recognize or reward

G:  Consider – example

VIII: Human Resources Maintains Quality Control

IX: Summary and Conclusions


  • Supervisors
  • Managers
  • C-level
  • HR professional 


ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development and O-D consultant specializing in people and processes in the workplace.  Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology – and some economics and law as well.)  This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.

As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond’s clients range from boards of directors and upper management to support staff in many industries, both public and private.  This includes small business and professional practices, corporations, associations, service/charity organizations and government agencies (including police and fire.) She works with individuals, teams and large groups. Dr. Diamond trains Boards of Directors and teaches several courses to board members and those striving for board appointments.

She is well known for her skill in large and small group process, including workshops in strategic planning, change management, conflict resolution, system streamlining, communication, management of people and projects, as well as board of directors development, committee and team training.  

Her executive consulting/coaching and mentoring of individuals includes helping new CEOs grow into their position and learn how to create and work with executive teams, stakeholders, and others in their organization.

Dr. Diamond taught a wide range of MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/ Negotiation, Marketing and Leadership and others. She also taught a series of Psychology courses to graduate and undergraduate students..  

Born into a family and culture of service to others, ArLyne has been involved with many associations, service and charity organizations.  A listing in available under Community Service on her website: www.DiamondAssociates.net.   She is currently active in politics and Rotary.  She recently completed approximately two years of volunteering to in ProMatch, an organization dedicated to helping those out of work, where she offers workshops and a weekly drop-in helping people with finding themselves, resumes, interview skills and landing the job.  

A prolific writer, she has published hundreds of articles and five books.  (A listing of published articles can best be found by Googling her.) In addition, Dr. Diamond publishes a monthly newsletter, “Diamonds to You” and is a guest writer for several newspapers.

Dr. Diamond is offering on-line courses through Illumeo (formerlyProformative’ Academy.)

Her published books are:

Training Your Board of Directors:  A Manual for the CEOs, Board Members. Administrators and Executives of Corporations, Associations, Non-Profit and Religious Organizations.

The “Please” and “Thank You” of Fund-Raising for Non-Profits

Conflict in the Workplace:  Causes and Cures

Leading and Managing a Global Workforce

Culture:  Inside the Company and Outside the Country

Conducting Workplace Investigations:  Designated Investigator

She is currently completing two other books, one will be Roles and Responsibilities in the Workplace – which will accompany employee handbooks and the other is Managing for Creativity.

ArLyne Diamond, Ph.D. appears on radio and television and speaks to associations and community organization on a wide range of topics.  Her style is informal, friendly, and informative.

Like a Diamond, using ArLyne Diamond, Ph.D. as your consultant will prove to be a wise investment that appreciates in value over time.

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