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247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

They overreact, they are controlling, they make threats and humiliate others… they are bullies, abrasive leaders, or workplace meanies. While they may be valuable to your organization given their ability to drive results, they also cost your organization in lowered morale, increased absenteeism, and in retaliation against you, the employer. Learn why abrasive people act this way (hint, it’s not because they are evil psychopaths) and how to make them stop with a tried and true method that really works.


• What drives people to engage in bullying or aggressive behavior at work
• How to use the survival dynamic (fight or flight) as a lens to understand and empathize with abrasive people
• The three steps of intervention to help abrasive leaders change their ways
• A coaching method proven to help abrasive leaders change, and ensure a better work environment


The fact is that workplace bullying is real, and it occurs more than you think. In a CCL survey, 74% of successful executives said that they had an intolerable boss. Odds are, someone in your organization qualifies as an abrasive leader or a workplace meanie. While these people are by no means evil or psychopaths, they can really hurt your organization. They can increase turnover, affect productivity, increase liability, and ultimately hinder employee engagement. In this webinar, I will be giving you tools to identify abrasive leaders and ultimately help them stop acting the way they do. This method has been proven time and time again, and I have used it personally with my clients. Trust me, it works.


• Identifying abrasive leaders and their impact on an organization
• Research findings on abrasive leaders and how they act
• The Survival Dynamic
• How to intervene with abrasive leaders
• HR’s role in the process
• Advantages of intervening
• Preventing workplace bullying


• HR Managers
• HR Directors
• HR Administrators
• VP’s of Human Resources
• EAP’s
• Business Owners
• Leaders, Directors, Managers and Supervisors
• Employee Relations
• Anyone dealing with a workplace bully


Catherine M. Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Chevron, the American Red Cross, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared as an expert in major news outlets including NPR, FOX, NBC, ABC, USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, Washington Times, Psychology Today and Bloomberg. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter, and one of the founders (and current president of) the National Workplace Bullying Coalition. In his foreword to her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, Ken Blanchard said it was “the most comprehensive and valuable handbook” on workplace bullying. BACK OFF, and her second book, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying, are both available on Amazon.

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