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This Bank Secrecy Act training will explain how to train your frontline staff to ask BSA questions. It will cover Currency Transaction Report (CTR), Monetary Instrument Log (MIL) and Suspicious Activity Report (SAR) scenarios and questions and much more.


  • MIL scenarios and questions
  • SAR scenarios and questions
  • Why should I care (a frontline perspective)
  • Building a stronger relationship between frontline and back office

Because the frontline of any financial institution is the first line of defense, it stands to reason that ill-trained frontline staff will, in essence, be the collapse of your institution. A strong and well educated frontline staff will help develop a strong back office BSA department for your financial institution. Often times, the frontline doesn’t know why they are asking the questions or what the point of BSA truly is.

This webinar will not only give them viable scenarios and how to respond but will also explain why they are asking the questions in the first place. Another valuable section of this webinar will be teaching the frontline when questions need to be asked. Most are familiar with when they should question CTR and MIL related transactions, but being able to look at a customer’s account history can also teach them how to ask for possible SAR situations.


  • Responsibility of the front line
  • Customer service vs bank preservation
  • Updating customer information
  • CTR scenarios and questions

  • District Bank/Credit Union/Financial Institution Managers
  • Branch Managers
  • Teller Supervisors
  • Compliance Managers
  • Front Line Staff
  • Risk Officers
  • Operational Managers

Thomas E. Nollner has more than 38 years of experience in financial institution supervision and consulting. Thomas has spent 30 years as a National Bank Examiner (NBE) for the Controller of the Currency, where he was a safety and soundness examiner and a compliance examiner. The last 15 years as an NBE and for the past 8 years as a consultant, he has specialized as an AML/CFT examiner/consultant. In these roles, he has analyzed financial institutions’ AML/CFT programs to ensure that they complied with applicable AML/CFT laws, rules, and regulations. He reviewed the suspicious transactions identification, monitoring, and reporting processes, he traced proceeds and transactions through several layers of activity, and he provided AML/CFT training for many different financial institutions. 

Thomas currently works as a consultant for the Office of Technical Assistance (OTA), a branch of the US Treasury that assists developing countries with banking issues. He is assigned to the Economic Crimes Team that focused on training, assisting, and mentoring the staffs of the financial regulatory departments and financial intelligence units of various countries regarding AML/CFT compliance. In this capacity, he worked in countries such as Afghanistan, Iraq, Turkmenistan, Vietnam, Honduras, Guatemala, Guyana, Suriname, and Argentina developing AML/CFT examination procedures, providing AML/CFT training and mentoring, and updating local AML/CFT laws and regulations.

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On Demand

Transcript

PDF Transcript of the Training which are available once the webinar is completed.(Transcript for single user only)

$179

Downloadable recorded session

Get unlimited access to the link for six months.

$239

Training CD

Free shipment within 72 Hours, from the date of webinar completion.

$350

  

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