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On December 13, the Consumer Financial Protection Bureau updated its FAQs on electronic fund transfers. You must incorporate this guidance as you set your 2022 policies and procedures.


  • What are the disclosure requirements of Regulation E?
  • What is the liability for unauthorized transactions?
  • How should you resolve errors?
  • What are the requirements for overdraft services?
  • How must you handle gift cards?
  • What procedural changes should you make for 2022?

The Electronic Fund Transfers Act establishes the rights, liabilities, and responsibilities of financial institutions that offer electronic fund transfer services. Implemented by Regulation E, this law requires disclosures and procedures that protect consumers and their funds.


Anyone who works within the following areas of a bank: Consumer compliance, regulatory Affairs, Project Management Office (PMO), related risk functions, operational support for consumer banking, customer-facing, or branch staff.


Justin brings over 20 years of wide-ranging experience in compliance, training, and regulation in the financial services sector. Most recently, he served as Head of Compliance Training at Bank of China, where he led the compliance training function and created and monitored the annual training plan through a thorough training needs analysis. Previously, he served as Macquarie Group’s Head of Americas Compliance Training and J.P. Morgan Chase’s compliance training manager. He also worked for FINRA, a US regulator, where he created Examiner University to train examiners on how to perform their function.

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April 19, 2024

Fraud: Creating a Fraud program and implementing it for your institution

Justin Muscolino

Upcoming Webinars

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By Justin Muscolino
Fraud: Creating a Fraud program and implementing it for your institution
Date: April 19, 2024

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By Andy Craig
Building the Best You
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By Robert Minniti
Crypto Frauds 2024 Update
Date: April 19, 2024

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By Alan M Golden
Impact Assessments For Supplier Change Notices
Date: April 19, 2024

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By Mark Gorkin
Stress, Change And Team Resilience Through Humor: An Interactive Playshop
Date: April 22, 2024

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By Dev Strischek
Better Business Writing - How to Write Right
Date: April 22, 2024

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By Bruce Lee
Advanced Leadership Skills – How to Measure and Coach in Order to Grow, Engage, Empower, and Retain
Date: April 23, 2024

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By Don Phin
Performance Management with Bottom-Line Results
Date: April 23, 2024

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By Diane L. Dee
Do's and Don'ts of Documenting Employee Behaviour, Performance, and Discipline
Date: April 23, 2024

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By Margie Faulk
Fatal Errors Employers Make When Updating Employee Handbooks that Can Be a Legal Landmine! Learn What Policies are Mandated for 2024!
Date: April 24, 2024

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By Mike Thomas
Excel - Formulas and Functions 101
Date: April 25, 2024

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By Harold Levy
EE0-1 Reporting Form Requirements for 2023 and How Companies Can Be Compliant
Date: April 25, 2024

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By Jason Dinesen
IRS Form 1099 Reporting: Compliance Requirements
Date: April 26, 2024

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By Dr. Susan Strauss
Emojis, AI, Algorithms, Vulnerable Workers And Systemic Harassment – YIKES! Are You Ready To Apply The New Proposed EEOC Guidelines And Court Rulings?
Date: April 26, 2024

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By Cathy Horwitz
Understanding Excel's Basic Formulas and Functions
Date: April 26, 2024

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By Justin Muscolino
Currency Transaction Reports (CTRs) - how to avoid issues with filing
Date: April 29, 2024

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By Carolyn Troiano
FDA Technology Modernization Action Plan (TMAP) and Impact on Regulated Computer Systems and Data Integrity
Date: April 29, 2024

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By Marcia Zidle
Hybrid Workplace: 10 Best Practices to Manage Your Team’s People, Priorities, & Performance
Date: April 29, 2024

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By Charles H. Paul
FDA Audit Best Practices - Do's and Don'ts
Date: April 30, 2024

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By Amber Vanderburg
Recruitment Strategies for 2024
Date: May 1, 2024

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By Ben Currie
Managing Termination of Employment in the Canadian Workplace: New Developments and Best Practices
Date: May 1, 2024

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By Pete Tosh
Utilizing HR Metrics to Illustrate & Improve Human Resource's Contribution
Date: May 1, 2024

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By Audrey Halpern
Do's and Don'ts of Giving Effective Feedback for Performance Improvement
Date: May 1, 2024

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By Mary Gormandy White
Interviewing Skills for Supervisors and Hiring Managers: Keys to Conducting Effective Candidate Interviews
Date: May 1, 2024

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By Bruce Lee
The Totally Organized Professional Is All About Outcomes
Date: May 2, 2024

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By Diane L. Dee
Kicking your Employee Retention Efforts into Overdrive: Stay Interviews, Pay Transparency, and Other Effective Strategies
Date: May 2, 2024

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By Daniel T. Bloom
Project Essentials: The Project Charter
Date: May 2, 2024

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By Justin Muscolino
Understanding the incredible uses and fallbacks of ChatGPT
Date: May 3, 2024

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By Carolyn Troiano
Data Integrity and Privacy: Compliance with 21 CFR Part 11, SaaS/Cloud, EU GDPR
Date: May 3, 2024

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By Paul J. Cline
Ultimate Persuasion Strategies! - Secret Influence Tools & Skills
Date: May 3, 2024

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By Richard E Cascarino
Accounting For Non Accountants : Debit, Credits And Financial Statements
Date: May 6, 2024

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By Rebecca Staton-Reinstein
Project Management for administrative professionals
Date: May 6, 2024

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By Beverly Beuermann-King
Gossip-Free: Leadership Techniques to Quell Office Chatter
Date: May 7, 2024

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By Edwin Waldbusser
21 CFR Part 11 - Compliance for Electronic Records and Signatures
Date: May 7, 2024

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By William J. Rothwell
Using High-Performance Coaching for Managers to Address Performance and Behavior Issues
Date: May 7, 2024

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By Marcia Zidle
Onboarding is Not Orientation: How to Improve Your New Hires’ Experience & Their Retention
Date: May 7, 2024

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By Don Phin
Coaching At Work- Improving Employee Engagement And Performance
Date: May 7, 2024

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By Bob McKenzie
Responding to EEOC Discrimination Charges-What's Your Business Case?
Date: May 8, 2024

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By Dr. John Ryan holds
Food Safety And Quality In Home Food Delivery
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By Margie Faulk
New Domestic Violence, Sexual Assault and Stalking Leave Notice Regulations! What Should Employers do to Ensure Compliance?
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By Janette Levey Frisch
Wage and Hour Issues - The Exempt Vs Non-Exempt
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By Miles Hutchinson
Nonresident Alien Information Reporting Using Forms 1042-S And W-8
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By Ronald Sereika
Analyzing Financial Statements
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By Deborah Covin Wilson
Managing Medical Leave In California, What'S The Difference Between Fmla, Cfra And Pdl
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By Donna K Olheiser
What Are Ach Payments, How Do They Work And What Does That Mean - Essentials Of Ach Payments
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By Margie Faulk
Due Diligence Steps For Form 1099
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By Paul J. Sanchez
Capital Ratio Computations For Depository Institutions
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By Catherine M. Mattice
Employee Engagement: Keeping Your Workforce Motivated To Improve Results
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By Toni G. Cesta
Compliance Measures For Case Management
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By Thomas Nollner
How To Identify & Monitor Your High Risk Customers
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By Neil Malek
Mastering Excel Pivot Tables: The Ace Analytical Tool Of Excel Instead
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By Deborah Covin Wilson
Workplace Civility - Respectful Habits Lead To Increased Productivity, Decreased Liability
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By Ray Graber
Credit Card Surcharging - Who Is Going To Do It And What Are The Stipulations For Compliance?
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By Janette Levey Frisch
Interview Questions And Pre-Employment Screening What Every Employer Needs To Know - Title Vii, Ada/Adaaa, Pdl, Gina, I-9S And Affirmative Action
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By David H. Ringstrom
Excel Proficiency: Pivot Table Basics
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By Paul J. Sanchez
Use Of Analytical Procedures (Aps) For Accountants, Auditors, Financial Analysts And Others
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By David H. Ringstrom
Excel Proficiency: Dashboard Time-Saving Tactics
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By Catherine M. Mattice
Bullying Versus Harassment Versus Violence: Understanding The Similarities And Differences, And Risks For Employer Liability
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By Danielle DeLucy
Preparing And Investigating Oos/Oot Results In A Regulated Environment
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By Joy McElroy
Gaining And Re-Establishing Control Of Your Cleanroom
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By Teddy Burriss
Writing an Effective Investigative Case Report
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By Lisa Marsden
Application Of New Cms Quality Indicator Process In Healthcare And Food Service
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By E. Pete Lewis
Uncovering Overlooked Tax Breaks : Planning Considerations in 2018
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By Mike Thomas
Excel Power Query: The Powerful Get & Transform Tool for Importing and Manipulating Data
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By Karla Brandau
Catapult Your Career with Microsoft Outlook Productivity Tools
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By Deborah Covin Wilson
Managing Medical Leave In California: What’S The Difference Between Fmla, Cfra And Pdl
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By Jeff Kasoff
Best practices for purchasing and supplier controls in the medical device industry
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By Candace Curry Leuck
Finance for Non-Financial Managers: Accounting, Analysis and Budgeting
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By Loren Gelber
FDA Regulations for Pharmaceutical Good Manufacturing Practice (GMP)
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By Rebecca Staton-Reinstein
Leaders Who Win: 7 Strategies for CEO Success You Need Now
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By Marcia Zidle
Workplace Conflict: How to Handle Disagreements, Difficult People, Tough Situations and Be Less Stressed
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By Paul R Hales
Hipaa Social Media Violations - Widespread, Risky, Highly Visible - Learn The Two Simple Steps To Comply With Hipaa
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By Ronald L. Adler
HR Metrics: 2018 Update
Recorded Session

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By David E Sanders
Child Support and Garnishments - All You Need To Know
Recorded Session

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By Paul J. Sanchez
Analytical Tools - Use of Financial Statement Analytical Procedures (APs) Designed to Focus on Bank Areas of Concern
Recorded Session

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By Robert Peoples
Technical Writing Best Practices
Recorded Session

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By Margie Faulk
Multi-state Regulation Coordination! Learn How Employers Can Ensure Compliance with Current, New and Proposed State Specific Laws!
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By Candace Curry Leuck
Preparing the Statement of Cash Flows
Recorded Session

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By Teddy Burriss
Using Linkedin As A Business Tool
Recorded Session

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By Deborah Covin Wilson
Is it FMLA or the "Friday-Monday Leave Act"? How to Identify and Investigate Employees Who Are Gaming the System
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By Janette Levey Frisch
Guidelines For Dealing With Psychiatric Issues At Work
Recorded Session

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By Paul J. Sanchez
Accounting for Income Taxes – A Timely Refresher and Update
Recorded Session

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By Lisa Marsden
Third Party Vendor Risk Assessment for Financial Firms - Rules, Regulations and Best Practices
Recorded Session

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By Laura Goodrich
Innovate and Create by Leveraging The Power of Generations
Recorded Session

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By Gregory Powell
The ABCs of Document Retention & Retrieval
Recorded Session

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By Donna K Olheiser
2018 NACHA Operating Rules: An Update on Changes Ahead
Recorded Session

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By Michael D Haberman
How to Conduct Workplace Investigations - Best Practices and Know How's
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By Rebecca Staton-Reinstein
Leadership: Strategic Planning and Decision Making
Recorded Session

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