Strategies and Steps to Manage Difficult People

Recorded Session
60 Minutes


    Difficult people are everywhere 

    • Their numbers are small but their impact is large
    • Habitual behavior that affects most of the people with who they come in contact 
    • Frustrate and demoralize Loss of productivity and absenteeism
    • Companies lose customers or clients

Learning Objectives

    • Steps to handle the different types of difficult people
    • Identify the different types of difficult people

Why Should You Attend?

    When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case.  It is the difficult person who is not interacting in a businesslike manner and is disruptive

Area Covered

    What do you do when you encounter a difficult person

    The presentation gives you action steps and processes that work

    • Analyze your reaction – what do you have control over
    • What makes it difficult for you?
    • What is the problem from your perspective?
    • Strategies and steps to manage and handle the situation
    • Business communication and styles
    • Learn how to identify a difficult boss
    • Common Mistakes people make with difficult bosses
    • Ways to be Manage the difficult boss

Who will benefit?

    • Leaders
    • managers
    • individual contributors
    • high potentials
    • baby boomers 
    • etc.
Webinar Option
Downloadable Recorded Session
Training CD

Speaker Profile

ins_img Valerie Pelan

Valerie successfully coaches leaders in corporations and business owners in mid to small-sized companies. Her coaching focus is on key skills that improve leadership effectiveness: Executive Presence, Leading Change, Strategic Business Thinking, and communication skills.Valerie was featured in Dallas Business Journal: “Two Minutes with Leadership Guru”. Her clients agree that working with her they obtained their results and "more"; as one client said: she positively impacted my career and business decisions. She gained her 20+ years of expertise as a leader at Fortune 100 companies including AT&T and HP. Her depth of business acumen enriches her executive coaching approach; provides a …