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Strategies and Steps to Manage Difficult People

instructor
By: Valerie Pelan
Recorded Session
Duration
60 Minutes
Training Level
Intermediate to Advanced

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Transcript

Recorded Session

Training CD

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Webinar Details

Difficult people are everywhere 

  • Their numbers are small but their impact is large
  • Habitual behavior that affects most of the people with who they come in contact 
  • Frustrate and demoralize Loss of productivity and absenteeism
  • Companies lose customers or clients

WHY SHOULD YOU ATTEND?

When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case.  It is the difficult person who is not interacting in a businesslike manner and is disruptive

AREA COVERED

What do you do when you encounter a difficult person

The presentation gives you action steps and processes that work

  • Analyze your reaction – what do you have control over
  • What makes it difficult for you?
  • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation
  • Business communication and styles
  • Learn how to identify a difficult boss
  • Common Mistakes people make with difficult bosses
  • Ways to be Manage the difficult boss

LEARNING OBJECTIVES

  • Steps to handle the different types of difficult people
  • Identify the different types of difficult people

WHO WILL BENEFIT?

  • Leaders
  • managers
  • individual contributors
  • high potentials
  • baby boomers 
  • etc.

When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case.  It is the difficult person who is not interacting in a businesslike manner and is disruptive

What do you do when you encounter a difficult person

The presentation gives you action steps and processes that work

  • Analyze your reaction – what do you have control over
  • What makes it difficult for you?
  • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation
  • Business communication and styles
  • Learn how to identify a difficult boss
  • Common Mistakes people make with difficult bosses
  • Ways to be Manage the difficult boss
  • Steps to handle the different types of difficult people
  • Identify the different types of difficult people
  • Leaders
  • managers
  • individual contributors
  • high potentials
  • baby boomers 
  • etc.

SPEAKER PROFILE

instructor

Valerie successfully coaches leaders in corporations and business owners in mid to small-sized companies. Her coaching focus is on key skills that improve leadership effectiveness: Executive Presence, Leading Change, Strategic Business Thinking, and communication skills.

Valerie was featured in Dallas Business Journal: “Two Minutes with Leadership Guru”. Her clients agree that working with her they obtained their results and "more"; as one client said: she positively impacted my career and business decisions. 

She gained her 20+ years of expertise as a leader at Fortune 100 companies including AT&T and HP. Her depth of business acumen enriches her executive coaching approach; provides a solid framework to analyze business situations, and work with her clients to obtain their results. She has advanced certifications in Hogan, 360 multi-rater, DISC, TriMetrix, Winslow, Myers Briggs-MBTI, and key assessment tools that raise the bar for her effectiveness and achieving positive results.

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