Managing Difficult Employee Conversations
Duration: 60 Minutes
The ability to handle crucial and difficult conversations effectively, where one is required to be mindful of one’s thoughts, emotions, impulses, words, voice, and facial expressions is crucial for Managers and Leaders. The lack of attention to one’s communication during important conversations can turn out to be a costly mistake.
- Define speaking assertively.
- What makes difficult conversations “difficult” for you.
- Emotions, Attitudes and Mindsets before during and after holding difficult conversations.
- Manage body language.
- Ask the right questions at the right time.
- Recognize words and their impact during a difficult conversation.
- Have a strategy and structure to establish the purpose of a difficult conversation in order to find common ground.
- Stay in control of the conversation throughout.
- Suspend judgements for better understanding.
- Understand intent and focus of the conversation for successful win win outcomes.
- Learn about active listening.
- Paraphrase and clarify what was heard.
Communication can become a challenge and an emotionally charged event during performance evaluations, in times of crisis, change in the direction of the project, etc.
Empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome.
This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.
Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey’s is currently a faculty member of American Management Association where she trains communication skills.
Upcoming Webinars
By Garrett Wasny
Date: Dec. 30, 2024
By Wendy Sellers
Date: Jan. 6, 2025
By Diane L. Dee
Date: Jan. 6, 2025
By Melveen Stevenson
Date: Jan. 7, 2025
By Margie Faulk
Date: Jan. 7, 2025
By Rebecca Farabaugh
Date: Jan. 7, 2025
By Marcia Zidle
Date: Jan. 8, 2025
By Richard E Cascarino
Date: Jan. 8, 2025
By William Mack Copeland
Date: Jan. 9, 2025
By Mark Gorkin
Date: Jan. 10, 2025
By Bruce Lee
Date: Jan. 13, 2025
By Diane L. Dee
Date: Jan. 14, 2025
By Terry Winship
Date: Jan. 14, 2025
By Rachelle D Souza
Date: Jan. 16, 2025
By Charles H. Paul
Date: Jan. 16, 2025
By Meredith Crabtree
Date: Jan. 16, 2025
By David Nettleton
Date: Jan. 17, 2025
By Abdelrahman Abdou
Date: Jan. 17, 2025
By Jonnie Keith
Date: Jan. 17, 2025
By William J. Rothwell
Date: Jan. 24, 2025
By Pete Tosh
Date: Jan. 27, 2025
By Meredith Crabtree
Date: Jan. 27, 2025
By Marcia Zidle
Unlock Employee Loyalty: Stay Interviews Will Keep Them Engaged Before They Start Looking Elsewhere!
Date: Jan. 29, 2025
By Margie Faulk
Date: Jan. 30, 2025
By Cathy Horwitz
Date: Jan. 31, 2025
By Dr. Susan Strauss
Recorded Session
By David R. Dills
Recorded Session
By Justin Muscolino
Recorded Session
By Abdelrahman Abdou
Recorded Session
By Dr. Susan Strauss
Recorded Session
By Meredith Crabtree
Recorded Session
By Michael Healey
Recorded Session
By Paul J. Cline
Recorded Session
By Ginette M. Collazo
Recorded Session
By Dev Strischek
Recorded Session
By Don Phin
Recorded Session
By Marcia Zidle
Recorded Session
By Audrey Halpern
Recorded Session
By Mike Thomas
Recorded Session
By Carolyn Troiano
Recorded Session
By Edwin Waldbusser
Recorded Session
By Pete Tosh
Recorded Session
By Cathy Horwitz
Recorded Session
By Kelly Thomas
Recorded Session
By Justin Muscolino
Recorded Session
By Dr. Susan Strauss
Recorded Session
By Bob McKenzie
Recorded Session
By William Mack Copeland
Recorded Session
By Marcia Zidle
Recorded Session
By Melveen Stevenson
Recorded Session
By Melveen Stevenson
Recorded Session
By Marcia Zidle
Recorded Session
By Dr. Susan Strauss
Recorded Session
By Edwin Waldbusser
Recorded Session
By Patrick Haggerty
Recorded Session
By Cathy Horwitz
Recorded Session
By Mike Thomas
Recorded Session
By Margie Faulk
Recorded Session
By Dr. Susan Strauss
Recorded Session
