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Discover the most effective way benchmarking metrics can help your business with its financial requirements. Due to the evolution of the payroll department, payroll professionals are finding themselves in need of skills to continuously improve on the performance of payroll. This topic will give you a valuable start to begin benchmarking. You will learn how to begin to measure your performance and how to use that information to ensure your payroll department is on the leading edge of today's industry.

  • Discuss the evolution of payroll best practices
  • Describe how to start benchmarking
  • Review metrics
  • Explain the types of customers


  • Evolution of Payroll Best Practices
  • Benchmark Basics
  • Types of Benchmarking
  • How to Start Benchmarking


  • Metrics Basics
  • What to Measure and Why
  • Data Collection Methods

Customer Focus

  • Types of Customers
  • Identifying Customer Requirements

Payroll expense is one of the highest corporate expenses which impact financial statements. Analyzing the nature of these expenses, determining what you can or cannot control, and how to reduce expenses significantly impacts your company’s performance. Benchmarking helps you analyze what to work on, as determined by your performance against your competition and industry standards.

This live webinar is designed for payroll professionals, human resource and benefit professionals, CPAs, accountants, controllers, operations managers, business managers, presidents, vice presidents, supervisors, CFOs, finance directors and bookkeepers.

Mark Schwartz is an employment tax specialist and has over 15 years of employment tax experience as an independent consultant and as a payroll tax auditor with the State of California. He has managed an audit caseload of 20 ongoing audits, from small home-based businesses to large multi-national corporations. He is expert at defining regulatory and statutory requirements from local, State and Federal government agencies; and helping the average businessperson understand what that mean to their business. He has processed weekly and bi-weekly payroll checks plus tax forms for businesses with hourly as well as exempt workers, multistate operations and a wide variety of benefits.

Mr. Schwartz provides consulting services encompassing payroll processing and payroll tax issues. These include payroll tax minimization, payroll tax compliance reviews, independent contractor studies, use of electronic transfers, deductions, benefits, etc. Mark has represented both clients and the State in front of the State Appeals Board. He understands the complexities of local wage laws, unemployment and disability claims, and other wage and benefit issues affecting your employees.

Mark prides himself on his outstanding customer service skills. He listens attentively to his clientele, helping them bridge the gap between the small business world and Government bureaucracy. He eagerly assists with clients needs, and feels that educating clients toward faster, accurate and more complete payroll processes provides the most value.

Mark is a participating member of the American Payroll Association. He earned his BA and MBA in Finance at Santa Clara University. He has held Certified Internal Auditor and Certified Investment and Derivatives Auditor Credentials. Mark is currently pursuing a Certified Payroll Fundamentals Credential with the American Payroll Association.

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