Beyond training: Diagnosing problems with employee performance
60 Minutes
Managers often confront problems with worker behavior or job performance. Yet solving those problems is not a topic in business education, and even MBA holders (and HR practitioners!) have not been given instruction on how to diagnose problems with human performance and how to find cost-effective solutions to those problems. Often managers, since they have not been properly trained, will confused symptoms and signs with root causes (example: “turnover is our problem!”—yet turnover is a symptom and not a root cause.) In this session, learn ways to separate symptoms from root causes and diagnose what causes problems with worker performance. Find ways to solve those problems.
WHY SHOULD YOU ATTEND?
Choosing the wrong solutions to human performance problems is the same as malpractice in medicine. If medical doctors treat the pain rather than the cause of the pain, they will be the focus of malpractice suits. But managers often mistake symptoms for root causes. The result is management malpractice. It can result in lawsuits for improper decisions about worker employment, engagement issues, turnover, and many other negative consequences. Avoid those problems by attending this workshop.
AREA COVERED
- Terms and Concepts
- The Importance of Diagnosing Worker Performance Problems
- Describing and Applying a Step-by-Step Model to Diagnose and Solve Worker Performance Problems
WHO WILL BENEFIT?
Any manager and those working in any industry will find this session useful. It can also be useful for HR practitioners/managers.
Choosing the wrong solutions to human performance problems is the same as malpractice in medicine. If medical doctors treat the pain rather than the cause of the pain, they will be the focus of malpractice suits. But managers often mistake symptoms for root causes. The result is management malpractice. It can result in lawsuits for improper decisions about worker employment, engagement issues, turnover, and many other negative consequences. Avoid those problems by attending this workshop.
- Terms and Concepts
- The Importance of Diagnosing Worker Performance Problems
- Describing and Applying a Step-by-Step Model to Diagnose and Solve Worker Performance Problems
Any manager and those working in any industry will find this session useful. It can also be useful for HR practitioners/managers.
Speaker Profile
William J. Rothwell
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow is President of Rothwell & Associates, Inc. He has worked in HR for more than 40 years and has also worked as a consultant for more than 50 multinational corporations--including Motorola China, General Motors, Ford, and many others. In 2012 he earned ASTD’s prestigious Distinguished Contribution to Workplace Learning and Performance Award, and in 2013 ASTD honored him by naming him as a Certified Professional in Learning and Performance (CPLP) Fellow. (ASTD is now called ATD.) In 2014 he was given the Asia-Pacific International Personality Brandlaureate Award.He has authored, coauthored, edited or coedited …
Upcoming Webinars
Bootcamp for New Managers and Supervisors: Avoid These 7 Mi…
By:Marcia Zidle
Nov. 30, 2023
10:00 AM PDT | 01:00 PM EDT
Strategic Interviewing & Selection: Getting the Right Talen…
By:Pete Tosh
Nov. 30, 2023
12:00 PM PDT | 03:00 PM EDT
Conflict Resolution in a Remote Workplace
By:Natasha Nurse
Nov. 30, 2023
10:00 AM PDT | 01:00 PM EDT
2-Hour Virtual Seminar on How to Conduct an Internal Harass…
By:Dr. Susan Strauss
Dec. 1, 2023
12:00 PM PDT | 03:00 PM EDT
Workplace Investigations 101: How to Conduct your Investiga…
By:Dr. Susan Strauss
Dec. 4, 2023
10:00 AM PDT | 01:00 PM EDT
Cleanroom, Microbiology and Sterility Assurance Practices f…
By:Kelly Thomas
Dec. 4, 2023
12:00 PM PDT | 03:00 PM EDT
5 Key Components of Good Manufacturing Practices to obtain …
By:Meredith Crabtree
Dec. 5, 2023
12:00 PM PDT | 03:00 PM EDT
Successfully Negotiating the Labor Agreement
By:Gerry McLaughlin
Dec. 5, 2023
12:00 PM PDT | 03:00 PM EDT
Understanding the incredible uses and fallbacks of ChatGPT
By:Justin Muscolino
Dec. 5, 2023
10:00 AM PDT | 01:00 PM EDT
Wage And Hour Laws: Ensuring Compliance With The Fair Labor…
By:Diane L. Dee
Dec. 5, 2023
10:00 AM PDT | 01:00 PM EDT
How to Manage Conflict in the Workplace
By:Susan Schoenfeld
Dec. 5, 2023
10:00 AM PDT | 01:00 PM EDT
Neutralizing Harassment - How to Promote the Proactive Pers…
By:Beverly Beuermann-King
Dec. 5, 2023
12:00 PM PDT | 03:00 PM EDT
Human Error Reduction Techniques for Floor Supervisors
By:Ginette M. Collazo
Dec. 6, 2023
10:00 AM PDT | 01:00 PM EDT
Hybrid Workplace: 10 Best Practices to Manage Your Team’s P…
By:Marcia Zidle
Dec. 6, 2023
12:00 PM PDT | 03:00 PM EDT
Using Better Managerial Decision Making - to get great resu…
By:Bill Straubinger
Dec. 6, 2023
12:00 PM PDT | 03:00 PM EDT
Changing Behavior: Why Rewards and Punishments Often Aren't…
By:Rebecca Staton-Reinstein
Dec. 6, 2023
12:00 PM PDT | 03:00 PM EDT
Excel - Pivot Tables - The Key To Modern Data Analysis and …
By:Mike Thomas
Dec. 7, 2023
10:00 AM PDT | 01:00 PM EDT
Using Stay Interviews To Improve Employee Retention & Engag…
By:Pete Tosh
Dec. 7, 2023
12:00 PM PDT | 03:00 PM EDT
Form W-9 Compliance to Avoid Penalties: TIN Verification, B…
By:Patrick Haggerty
Dec. 7, 2023
12:00 PM PDT | 03:00 PM EDT
Using High-Performance Coaching for Managers to Address Per…
By:William J. Rothwell
Dec. 7, 2023
12:00 PM PDT | 03:00 PM EDT
FDA Technology Modernization Action Plan (TMAP) and Impact …
By: Carolyn Troiano
Dec. 12, 2023
10:00 AM PDT | 01:00 PM EDT
FDA Audit Best Practices - Do's and Don'ts
By: Charles H. Paul
Dec. 12, 2023
10:00 AM PDT | 01:00 PM EDT
Stay Interviews: A Powerful and Low-Cost Employee Engagemen…
By:Marcia Zidle
Dec. 13, 2023
10:00 AM PDT | 01:00 PM EDT
Become an excellent Critical Thinker to greatly improve you…
By:Bill Straubinger
Dec. 13, 2023
10:00 AM PDT | 01:00 PM EDT
Learn the Do's and Don'ts of Opening Business Bank Accounts
By:Justin Muscolino
Dec. 14, 2023
12:00 PM PDT | 03:00 PM EDT
Project Management for HR, Administrative Professionals, an…
By:Rebecca Staton-Reinstein
Dec. 15, 2023
12:00 PM PDT | 03:00 PM EDT
Writing Effective 483 and Warning Letter Responses
By:Kelly Thomas
Dec. 19, 2023
12:00 PM PDT | 03:00 PM EDT
Dealing With Difficult People In Life & Work
By:Paul J. Cline
Dec. 19, 2023
10:00 AM PDT | 01:00 PM EDT