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Rules compliance can be confusing and when doing ACH Returns or NOCs, there are so many exceptions to the rules and so many things to remember. This webinar will help clear up that confusion by making the ACH return process simple while outlining the rules and using examples and scenarios to explain how the process works.

  • List the most common ACH Return Reason Codes
  • Identify the paperwork needed for top Payments, Authorization Revoked, and Unauthorized Entries
  • Define the timeframes for all types of Returns, General, Extended, Dishonored and Contested Dishonored Returns
  • Describe the similarities and differences in the Stop Payment process between consumer and corporate accounts
  • Demonstrate through the use of scenarios how the ACH Return process can be simple

  • Common ACH Return Reason Codes
  • Timeframes for general and extended returns
  • Paperwork needed when doing certain types of Returns
  • Stop payments for both consumer and corporate accounts will be discussed
  • Unauthorized Entries, the timeframes, the WSUD, and scenarios to further define them
  • Notifications of Change (COR Entries) process for all participants, the RDFI, ODFI, and Originator will be included

Frustration and confusion are experiences one may have when handling ACH Exceptions and doing Returns and Notifications of Change (NOCs). This session will help clear up the questions when wondering "What Return Reason Code do I use?" or "What form do I need to do this Return?" and even "How long is the Return Timeframe on this Entry?" Common Return Reason Codes will be discussed and details provided on Stop Payments, Unauthorized Returns, and the process involved when sending and/or receiving Notifications of Change.

  • ACH Operations Staff
  • ACH Manager
  • Compliance Staff
  • Operations Staff
  • Banking staff

Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).

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