ACH Death Notification Entries (DNEs) & Reclamations: Your Banks Liability
Learn to handle DNEs and federal government reclamations using the Green Book, meet return timeframes, and understand how bank liability differs for commercial reclamations.
Speaker
Donna K Olheiser
ACH payments trainer · Dynamic Mastership, LLC · Accredited ACH Professional (AAP)
Overview
Processing federal government ACH payments differs from the Nacha Operating Rules in important ways. This 90-minute webinar on ACH Death Notification Entries (DNEs) and reclamations explains your bank's responsibilities when a benefit recipient dies.
You'll learn what the Green Book is, where to find it, and where it covers DNEs and government reclamations, along with how 31 CFR Part 210 applies. The session walks through handling DNEs, returning federal benefit payments for deceased account holders, the return reason codes to use and the timeframes involved.
Commercial reclamations carry less liability and work very differently, so the session compares the two, using examples drawn from real-life scenarios.
Why attend: The Nacha Operating Rules still apply to federal government payments, but the Green Book sets exceptions for DNEs and reclamations. Mixing up the two processes can leave your bank liable. This session suits banking operations managers and staff, compliance, risk and audit professionals, treasury management professionals, banking supervisors and current or aspiring AAPs.
What’s covered
- What the Green Book is and where to find it
- Where the Green Book covers DNEs and government reclamations
- How 31 CFR Part 210 applies
- Handling Death Notification Entries (DNEs)
- Returning federal benefit payments for deceased account holders, including return reason codes and timeframes
- Processing and responding to federal government reclamations
- Handling commercial reclamations, timeframes and returns
- Differences in bank liability for commercial vs government reclamations
Who should attend
What you get
About the speaker
Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).
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