Stressed Out: Strategies for Managing Conflict, Difficult People, and Challenging Situations

Conflict in the workplace can work one of two ways. It can build teams, or it can build walls. The basis for constructive conflict in the workplace is trust. If you want to build teams, you must start with trust. If you allow personalities and differences to mandate conflict, it is likely that walls will be built in your organization, and you will lose employees and find it difficult to attract new ones. Statistics prove that an engaging and trusting workforce will retain employees, assist with attracting new employees, and increase production.

• Conflict Resolution Skills: Develop effective conflict resolution techniques to address and resolve conflicts in a constructive and productive manner, promoting positive outcomes and maintaining professional relationships.
• Emotional Intelligence and Self-Awareness: Enhance emotional intelligence and self-awareness to better manage and regulate emotions in challenging situations, fostering empathy, understanding, and effective communication with others.
• Communication Strategies: Learn and practice effective communication strategies to de-escalate tense situations, foster open dialogue, and promote a collaborative and solution-oriented approach to resolving conflicts.
• Stress Management Techniques: Acquire practical stress management techniques and coping mechanisms to reduce and manage stress levels when dealing with difficult people and challenging situations, fostering resilience, and maintaining well-being.
• Conflict Prevention and Proactive Management: Develop proactive conflict prevention strategies to anticipate and address potential conflicts before they escalate, fostering a positive and supportive work environment built on trust and respect.
• Building Resilient Relationships: Cultivate resilient and constructive relationships with challenging individuals by applying relationship-building techniques, empathy, and effective problem-solving skills to promote mutual understanding and collaboration.

• Conflict resolution
• Professional relationships
• Emotional intelligence
• Self-awareness
• Effective communication
• Active listening
• Coping mechanisms
• Stress management
• Fostering a positive work environment
• Problem-solving skills
• Relationship building

Everyday statistics pop up on my feeds that show the precarious situation that our workforce is in. Conflict and stress work together to decimate the workforce and employers feel trapped. This online seminar will offer practical strategies to develop a workforce where people are engaged, can manage conflict, and deal with difficult and challenging people and situations.

This content is directed to human resource leaders and C-suite leadership to better develop their teams. Truly, anybody who manages staff needs this online seminar.

Todd Kuckkahn is on a mission to revolutionize company culture and leadership. Throughout his career, Todd has done countless presentations, workshops, and seminars at local, state, national, and international conferences. Todd annually hosts Live2Lead featuring John Maxwell and other internationally known leadership speakers.

Todd is passionate about sharing his experience and knowledge in communication, leadership, generations, personal growth, and company culture. He writes for numerous publications, including an international publication. Todd also co-hosts a podcast, Crushin’ Company Culture.

His passion for leadership and culture earned him an independent speaker, coach, teacher, and trainer certification (John C.) Maxwell Leadership. He is both DISC and DEI (diversity, equity, and inclusion) certified. He has both a Bachelor's and a Master of Science in education.