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247compliance.Com is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

One of the hardest personality types to manage in the workplace is the passive aggressive individual. By their very definition, their aggression is passive and therefore hard to identify and stop. The problem is they create large levels of uncertainty. In fact, they thrive on uncertainty, which is bad for business.  Passive aggressive individuals leave, fear, uncertainty and doubt in their wake. Learning how to spot, and handle passive aggressive people is an important leadership skill.

  • Learn a science based approach to dealing with passive aggressive employees
  • Understand how compassion and professionalism can help resolve workplace behavior issues
  • Be able to reinforce organizational core values by modeling respectful behavior in difficult situations

  • Why people behave passive aggressively
  • When it’s not passive aggressive but a symptom of something else
  • How to manage a truly passive aggressive situation using behavioral science
  • A humanistic approach to being professional when others aren’t

This program discusses how passive aggressive behavior is rewarded. Techniques to ensure passive aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction and how to make sure you aren’t part of the problem. This discussion will cover 3 reasons why people behave passively aggressively and help you learn how to respond professionally and effectively to the problem so that these individuals don’t wreak havoc in your workplace.

  • Anyone who is working with a passive aggressive individual who needs help
  • Managers & Leadership Professionals
  • Human Resources Professionals (HRCI, SHRM, AHRI, CHRP, CHRL, CHRE)
  • Certified Diversity Executive (CDE) and Certified Diversity Professional (CDP) seeking re-certification from The Institute for Diversity Certification (IDC).
  • Life Coaches and Conflict Coaches (ICF) 
  • Board Certified Behavior Analyst (BCBA or BCaBA)

Jennifer Hancock is a mom, author of The Bully Vaccine, and founder of Humanist Learning Systems. Her professional background is varied including stints in both the for profit and non-profit sectors. She has served as Director of Volunteer Services for the Los Angeles SPCA, sold international franchise licenses for a biotech firm, was the Manager of Acquisition Group Information for a ½ billion dollar company and served as the executive director for the Humanists of Florida. Her speaking and teaching business coalesced into the founding of Humanist Learning Systems which provides online personal and professional development training in humanistic business management and science based harassment training that actually works.
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