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Speaker:


Catherine M. Mattice

Catherine M. Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Chevron, the American Red Cross, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared as an expert in major news outlets including NPR, FOX, NBC, ABC, USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, Washington Times, Psychology Today and Bloomberg. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter, and one of the founders (and current president of) the National Workplace Bullying Coalition. In his foreword to her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, Ken Blanchard said it was “the most comprehensive and valuable handbook” on workplace bullying. BACK OFF, and her second book, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying, are both available on Amazon.

Live Webinars

Chronicles

Industry: HR Compliance

Duration: 60 Minutes

Recorded Session

They overreact, they are controlling, they make threats and humiliate others… they are bullies, abrasive leaders, or workplace meanies. While they may be valuable to your organization given their ability to drive results, they also cost your organization in lowered morale, increased absenteeism, and in retaliation against you, the employer. Learn why abrasive people act this way (hint, it’s not because they are evil psychopaths) and how to make them stop with a tried and true method that really works.

Industry: HR Compliance

Duration: 90 Minutes

Recorded Session

Do your employees jump out of bed each morning excited to come to work? When they’re at work are they totally absorbed in what they’re doing? According to a ton of research, the answer is, unfortunately, “probably not.”

Employee engagement is about building an environment where employees are fully absorbed by their work, enthusiastic about achieving their goals, and consistently take action to further the organization. A fully engaged employee is willing to go the extra mile because she cares about the organization’s well-being. He puts his entire mind, body and soul into work when he’s on the clock.

So if you have employees who work hard or put in long hours, can you say they are engaged? Not necessarily. Plenty of people hate their jobs but work long hours because they think they have to in order to receive a paycheck. If people don’t like their jobs they are peddling the wheels to get by, but they aren’t taking your organization to the next level.

Engaged employees work hard, but they are also satisfied with their jobs and experience high levels of morale, commitment, motivation, and loyalty. In turn, your organization experiences high levels of retention, productivity, innovation, attendance, customer satisfaction, and a good reputation. It’s safe to say that organizations who focus on engagement are probably outperforming competitors who don’t.

So how do you know if employees are engaged, and what they need to become engaged if they aren’t?

Industry: HR Compliance

Duration: 60 Minutes

Recorded Session

OSHA describes workplace violence as, “any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior. It ranges from threats and verbal abuse to physical assaults and even homicide.” The EEOC describes harassment as, “unwelcome conduct that “becomes unlawful where 1) enduring the offensive conduct becomes a condition of continued employment, or 2) the conduct is severe or pervasive enough to create a work environment that a reasonable person would consider intimidating, hostile, or abusive.” Interesting that both of these definitions seem to describe workplace bullying, yet many employers fail to address that issue.

Workplace bullying is systematic psychological abuse that degrades and humiliates, and causes anxiety, depression, burnout, and lower levels of job satisfaction in targets and bystanders. Behaviors include frequent yelling, manipulation of work, nasty emails, social isolation, and a host of others. This session will take you through the process of developing effective strategies for dealing with workplace bullying and provide a step-by-step guide for building a healthy workplace where employees can thrive.

Industry: HR Compliance

Duration: 75 Minutes

Recorded Session

This training program will cover the interviewing and hiring process in six steps: understanding the organization’s culture, conducting a job analysis, developing behavior-based interview questions, recruitment strategies, interviewing and selection, and HR onboarding.

Industry: HR Compliance

Duration: 60 Minutes

Recorded Session

This training program will discuss the definition of workplace bullying and detail strategies to implement a corporate policy that gets buy-in from employees. It will also discuss how to empower employees, supervisors and managers to prevent bullying and offer a wide perspective on regulatory updates on workplace bullying.