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In today’s demanding business climate that has an accelerated focus on treating workers right, it is so important to engage their issues with timely action, tact, and communication skills that leave nothing to chance in corrective measures, for any negative situation you encounter.

What is the issue you are challenged with? Uncontrolled negativity in the workplace, offensive language, constant and undeserved criticism, personal hygiene, inappropriate clothing, religion or political opinions, tardiness, poor work performance, negative behavior, and people who are oblivious to the impact and effect on fellow employees or customers – or just don’t care to know?

Conflict that produces complaints, and complaints handled poorly generates conflict, is unhealthy, destroys productivity, and creates an unpredictable environment.

  • How to identify when you start to lose control 
  • The ‘Snowball Effect’ of uncontrolled negative people 
  • Why you need to develop communication/interpersonal skills
  • How to read and understand body language
  • What creates workplace dysfunction and how to correct it 
  • Identify negative workplace performance measures
  • What good communication creates – and is vital to the workplace
  • Leadership styles that create trust 
  • 3 Core Strategies in Relationship Development
  • 8 Vital Communication Principles
  • Top 10 Measures and Solutions for CARE-ing

This value-packed webinar provides you with the must-know strategies for improving difficult workplace and personal relationships. You will move from blame to self-awareness, critical thinking, and problem-solving action steps.

An effective leader/supervisor/manager knows how to handle conflict and how to get the person to say yes to your request to change their behavior.

While you can’t be fully prepared for every bad situation you will be confronted with, this webinar will provide you with the tools you need to be able to approach it with a corrective action plan in place.  This is about using the right language, words, and habits that will teach you how you can resolve any issue.

C.A.R.E.-ing is: being appreciative, present, acknowledging feelings, projecting positive intent, avoiding assumptions, and being compassionate and focused.

This fast-paced, value-loaded webinar is perfect for anyone who wants to stretch and develop themselves into a more effective leader where trust, integrity, engagement, and productivity flourish. 
We are all familiar with the “Sandwich” model of giving negative feedback – a slice of something positive, then constructive criticism/negative feedback, followed by a slice of something positive. There is so much more to being effective than this one idea. Register and collect them all. 

As a bonus, don’t miss out on receiving the 3 self-tests that guarantee you the skills to empower, engage, and inspire employees for long-term loyalty to you, retention for your organization, and how to coach.

  • Everyone is involved in improving the customer experience. This will include C-suite, VPs, HR, and Customer Service Supervisors and Managers.
  • This webinar is designed for new to mid-level executives, supervisors, and managers, who are looking for new decision-making skills to lead and motivate others.
  • This is especially helpful for those who are on track for a new leadership role or are preparing to assume a challenging new leadership function.

Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: 

  • Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
  • Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta 
  • Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
  • Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England 
  • Set up, owned, and managed a 24-hour-a-day, 365-days-a-year retail convenience store and gas bar business
  • As a hobby organizes and chairs election campaigns at every level of government
  • Active in several community associations in a leadership/board member role

He has been providing education keynotes, workshops, and webinars all across North America full-time for the past 27 years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real-life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles, and tools to support the content and measure skill levels.

The focus is on improving engagement and team building with the added value of aligning corporate strategy to create high-performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure the implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?

Clients include businesses, Government, education, non-profit associations, and health care. 

In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.

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