Mastering Tough Conversations: Turn Conflict into Clarity, Accountability, and Results

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Paul Pelletier

Speaker: Paul Pelletier

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Date
09 June, 2026 (Tuesday)
Time
10:00 AM PDT | 01:00 PM EDT
Duration
60 Minutes

Overview

Conflict is inevitable-but poor handling is not. This high-impact session equips leaders with practical tools to confidently navigate difficult conversations, reduce escalation, and strengthen relationships. Participants will learn how to address issues early, communicate clearly, and turn tension into productive outcomes

Area Covered

  • A proven framework for handling tough conversations
  • Techniques to de-escalate tension and manage emotions
  • How to address issues early without damaging trust
  • Strategies to turn conflict into better decisions and outcomes

Why Should You Attend

  • Avoiding or mishandling difficult conversations
  • Escalating conflicts and strained relationships
  • Lack of accountability and clarity
  • Communication breakdowns

Who Will Benefit?

  • All

Speaker

Paul is a PMP, corporate lawyer, author, former Chair of Diversity & Inclusion at the Attorney General of BC and international professional speaker. As a PMP and technology lawyer, Paul has successfully completed billion dollar "impossible" projects. He is also a highly sought after speaker and trainer with a focus on workplace respect, diversity/inclusion, conflict management and leadership. He has presented to over 100 PM/BA events and PMI chapters in North America, Europe, the Middle East and Asia.

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