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While it may be true that you are the “boss,” or otherwise have formal authority in your particular situation, it’s a fact that you’ll be more effective if employees also see you as a leader. And, for that to happen, they need to see you as a coach – not just any coach, but their coach. You need them to see you as someone who is committed to helping them grow and develop while also looking out for the best interests of the overall team and the organization.

And, of course, the only way your team members will see you as a coach is if you act like one. Fortunately, the skills necessary to coach effectively aren’t hard to master, once you know what they are. Attend this informative training session and learn what separates bosses from coaches and discover how to incorporate effective coaching strategies into your relationships with your employees at all levels.


  • Identifying key differences between the ‘boss’ mindset and that of a coach
  • Do’s and don’ts of coaching-focused communication and workplace relationship building
  • Boss-like behaviors (to avoid!) that create barriers to coaching effectiveness
  • Step-by-step: How to provide performance feedback like a boss - and a coach!
  • Demonstrating commitment to helping employees grow and develop to achieve their potential
  • Growing as an effective leader through developing coaching skills

If you want to be a great manager or HR professional, your employees mustn’t just see you as a boss. If your employees perceive you solely as a “boss” – and not as a coach, that can set the stage for an adversarial ‘us versus them’ dynamic in the relationship. Such a dynamic doesn’t lead to the most productive or effective work environment, and it can keep individual employees – and teams – from reaching their full potential.


  • HR
  • Learning & Development
  • Performance Management
  • Corporate Communication
  • Manager
  • Supervisor
  • Small Business Owner

Mary Gormandy White is managing director of MTI Business Solutions, a leading Gulf Coast-based corporate training/talent development firm working with clients throughout the United States. She specializes in training and consulting services related to HR, management, leadership, communication, team building, Everything DiSC, Five Behaviors of a Cohesive Team, Six Sigma and more. Mary holds graduate and undergraduate degrees in Communication. Her certifications include Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP) and Everything DiSC Certified Trainer/Accredited Workplace Facilitator. Mary’s professional background includes extensive experience in management, HR, instructional design and communication. She is a frequent keynote speaker at conferences and association meetings nationwide.

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