Difficult people are everywhere
- Their numbers are small but their impact is large
- Habitual behavior that affects most of the people with who they come in contact
- Frustrate and demoralize Loss of productivity and absenteeism
- Companies lose customers or clients
WHY SHOULD YOU ATTEND?
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
AREA COVERED
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
- Analyze your reaction – what do you have control over
- What makes it difficult for you?
- What is the problem from your perspective?
- Strategies and steps to manage and handle the situation
- Business communication and styles
- Learn how to identify a difficult boss
- Common Mistakes people make with difficult bosses
- Ways to be Manage the difficult boss
LEARNING OBJECTIVES
- Steps to handle the different types of difficult people
- Identify the different types of difficult people
WHO WILL BENEFIT?
- Leaders
- managers
- individual contributors
- high potentials
- baby boomers
- etc.
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive
What do you do when you encounter a difficult person
The presentation gives you action steps and processes that work
- Analyze your reaction – what do you have control over
- What makes it difficult for you?
- What is the problem from your perspective?
- Strategies and steps to manage and handle the situation
- Business communication and styles
- Learn how to identify a difficult boss
- Common Mistakes people make with difficult bosses
- Ways to be Manage the difficult boss
- Steps to handle the different types of difficult people
- Identify the different types of difficult people
- Leaders
- managers
- individual contributors
- high potentials
- baby boomers
- etc.
Speaker Profile

Valerie successfully coaches leaders in corporations and business owners in mid to small-sized companies. Her coaching focus is on key skills that improve leadership effectiveness: Executive Presence, Leading Change, Strategic Business Thinking, and communication skills.Valerie was featured in Dallas Business Journal: “Two Minutes with Leadership Guru”. Her clients agree that working with her they obtained their results and "more"; as one client said: she positively impacted my career and business decisions. She gained her 20+ years of expertise as a leader at Fortune 100 companies including AT&T and HP. Her depth of business acumen enriches her executive coaching approach; provides a …
Upcoming Webinars

Managing International Employee Payroll & Tax Services

2023 EEOC and Employers: Investigating Harassment and Discr…

Being Seen as a Human Resource Strategic Business Partner


Six Thinking Hats - Structuring Creative Thinking (Paralle…

How to Effectively Conduct Annual Employee Reviews

Delivering Constructive Criticism - Best Practices

3-Hour Excel Automation Boot Camp: Top Ten Excel Functions …

Self Esteem Matters: An Ethics Based Webinar for Women



Accounting For Non Accountants : Debit, Credits And Financi…

New Ideas and Tools for Effective Performance Management 20…

Compliance with Stop Payments vs Unauthorized Transactions

Supervising a Human Error Free Environment: You can do a Lo…

Basic Accounting and Finance for the Human Resources Profes…

Effectively Handling CP 2100 letter and B Notices

Finally! The New I-9 Form and The Extension of the DHS Remo…

CAPA/Root Cause Analysis: Achieving Compliance with Proper …

The Most Frequent 483's for Medical Device Companies in 2022

Secrets Of Psychology - Why People Do The Things They Do

Remaining Agile in an Ever-Changing Climate

Project Management for administrative professionals

Effective And Defensible Documentation Of Employee Problems…

Calculating Paychecks 2023 - Getting To Gross And Beyond


Succession Planning for Sustainable Small and Family Busine…

Human Factors Usability Studies Following ISO 62366 and FDA…

How to Speak Effectively in a Diverse Workplace


The Triple Whammy of Dealing with FMLA, ADAAA and Workers C…

Excel - Business Intelligence - Creating a Dashboard


Strategic Interviewing & Selection: Getting the Right Talen…