Managing Difficult People and Dealing with Conflict

• In this webinar, you will:

• Explore different types of personalities, styles of thinking, and forms of interaction
• Discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter
• Learn to identify types of conflict resolution and when it is best to use each type
• Recognize when it is necessary to refer the dispute to professionals

WHY SHOULD YOU ATTEND?

Working together today is far more complicated than it had been years ago. Not only are we working with our classmates and neighbors, but we are also working with people of different ages, genders, and cultures who come to us from all over the world. In addition to these differences, we have personality and character differences – some of which can be quite toxic. This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions. In addition, the course introduces you to a more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation, and Conciliation.

LEARNING OBJECTIVES

• People working together – or far away
• Multiple reasons for misunderstanding
• Decide on appropriate interventions
• Dealing with difficult people and solutions
• From misunderstanding to misbehavior
• Conflict at the workplace: causes and cures
• Be as benign as possible
• ADR- Arbitration, Conciliation, and Mediation

WHO WILL BENEFIT?

• HR professionals
• Talent development professionals
• Managers
• Leaders
• Executives
• Business owners
• Supervisors 
• Managers
• C-level executives