All About Civility - Eliminating a Culture of Gossip Rumors and Destructive Behavior: Whatever Happened to Respect?
Learn why disrespect starts, how it escalates to bullying and harassment, and how to calm destructive behavior, deal with gossip and build a respectful, engaged team.
Speaker
Bruce Lee
Business trainer and speaker · 40+ years delivering training
Overview
When incivility goes unchallenged, it starts a downward spiral: gossip and rumors lead to bullying, harassment and, in the worst cases, sexual harassment. This 90-minute workplace civility training shows how to stop that spiral early.
Disrespect often grows from how people feel they are treated at work, and a culture that tolerates bad attitudes hurts both reputation and productivity. You'll learn what creates disrespectful behavior, the choices you have when it happens, and how empathy and direct communication can calm things down.
The session also covers handling gossip, helping employees become solution-oriented, and simple steps to engage and motivate. Respect lowers stress and raises trust, engagement, creativity and productivity.
Why attend: Rude, indifferent behavior spreads quickly when no one addresses it. Gossip is often an attempt to take something from someone else or gain what a person feels they deserve, and unchecked it can grow into bullying and harassment. Once public, that can mean a damaged reputation, staff resignations and lost customers. This session suits HR, customer service and staff development professionals, and any organization dealing with a culture of disrespect and confrontation.
What’s covered
- What creates disrespectful behavior and what it escalates to
- Using the power of choice: the eight options you have
- Two powerful skills for gaining control of the situation
- Calming destructive behavior with empathy and direct communication
- Engaging, empowering and motivating in three logical steps
- Three self-tests that stop conflict quickly
- Dealing with gossip in the workplace
Who should attend
What you get
About the speaker
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes:
Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta
Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England
Set up, owned, and managed a 24-hour-a-day, 365-days-a-year retail convenience store and gas bar business
As a hobby organizes and chairs election campaigns at every level of government
Active in several community associations in a leadership/board member role
He has been providing education keynotes, workshops, and webinars all across North America full-time for the past 40+ years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real-life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles, and tools to support the content and measure skill levels.
The focus is on improving engagement and team building with the added value of aligning corporate strategy to create high-performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure the implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?
Clients include businesses, Government, education, non-profit associations, and health care.
In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.
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