Emotional Intelligence for Effective Working Relationships
Learn to recognize and manage your emotions and respond to others' so you can communicate better, handle stress and build effective working relationships.
Speaker
Margie Faulk
HR compliance advisor · HR Compliance Solutions, LLC · PHR (HRCI)
Overview
Emotional intelligence (EI) covers how well you recognize and manage your own emotions, respond to other people's, and build working relationships. This introductory 60-minute emotional intelligence webinar shows how to put those skills into practice.
Developing self-awareness tends to raise productivity and job satisfaction, and leads to clearer communication, more empathy and better rapport. Using practical examples, you'll learn to connect with others, manage stress and find what triggers you.
The session walks through the 12 signs of emotional intelligence, emotional hijacking, self-management, self-motivation, empathy and social awareness, including group interactions and positive listening.
Why attend: Strong EI skills help individuals and teams through difficult situations. This session introduces the field and identifies practical steps for recognizing the 12 signs of emotional intelligence and developing your own. It suits senior HR executives and HR leaders, senior executive team members, directors, coordinators and supervisors, and anyone leading leadership or culture change.
What’s covered
- What emotional intelligence is and why it matters
- Recognizing behaviors associated with emotional intelligence
- The 12 signs of being emotionally intelligent
- How emotional hijacking takes place
- Taking advantage of optimism
- Managing anger
- Motivating yourself
- Empathic communication with others
- Having effective group interactions
- Listening positively
Who should attend
What you get
About the speaker
Margie Faulk is a senior level human resources professional with over 15 years of HR management and compliance experience. A current Compliance Advisor for HR Compliance Solutions, LLC, Margie, has worked as an HR Compliance advisor for major corporations and small businesses in the small, large, private, public and Non-profit sectors. Margie has provided small to large businesses with risk management strategies that protect companies and reduces potential workplace fines and penalties from violation of employment regulations. Margie is bilingual (Spanish) fluent and Bi-cultural.
Margie’s area of expertise includes Criminal Background Screening Policies and auditing, I-9 document correction and storage compliance, Immigration compliance, employee handbook development, policy development, sexual harassment investigations/certified training, SOX regulations, payroll compliance, compliance consulting, monitoring US-based federal, state and local regulations, employee relations issues, internal investigations, HR management, compliance consulting, internal/external audits, and performance management.
Margie is a speaker and accomplished trainer and has created and presented compliance seminars/webinars for over 16 US and International compliance institutes. Margie has testified as a compliance subject matter expert (SME) for several regulatory agencies and against regulatory agencies, thank goodness not on the same day. Margie offers compliance training to HR professionals, business owners, and leadership to ensure compliance with workplace and regulations.
Margie’s unique training philosophy includes providing free customized tools for all attendees. These tools are customized and have been proven to be part an effective risk management strategy. Some of the customized tools include the I-9 Self Audit. Correction and Storage program, Ban the Box Decision Matrix Policy that Employers can provide in a dispute for allegations, Family Medical Leave Act (FMLA) Compliance Guide, Drug-Free Workplace Volatile Termination E-Book and other compliance program tools when attendees register and attend Margie’s trainings.
Margie holds professional human resources certification (PHR) from the HR Certification Institution (HRCI) and SHRM-CP certification from the Society for Human Resources Management. Margie is a member of the Society of Corporate Compliance & Ethics (SCCE).
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