How to Give Corrective Feedback: The C.A.R.E. Model - Eliminating Negative Behavior, By Focusing On Accountability
Learn to give corrective feedback with the C.A.R.E. model, using the right words and habits to address negative behavior and poor performance through accountability.
Speaker
Bruce Lee
Business trainer and speaker · 40+ years delivering training
Overview
Corrective feedback has to be timely, tactful and clear when you face negative situations at work: uncontrolled negativity, offensive language, constant criticism, hygiene or clothing issues, religious or political arguments, tardiness or poor performance. Conflict handled badly creates more complaints, hurts productivity and makes the workplace unpredictable.
This 90-minute webinar gives you a corrective action approach built on the C.A.R.E. model: Connecting, Attention, Respect and Expectations. You'll learn the language and habits that move a conversation from blame to self-awareness and problem solving, and how to get someone to agree to change their behavior.
It goes well beyond the familiar “sandwich” method of feedback and includes three self-tests on empowering, engaging and coaching employees.
Why attend: Leaders who can handle conflict and correct behavior build trust, engagement and productivity. C.A.R.E.-ing means being appreciative and present, acknowledging feelings, projecting positive intent, avoiding assumptions, and staying compassionate and focused. The session is designed for new to mid-level executives, supervisors and managers, including HR and customer service leaders, and is especially useful for those preparing for a new or more demanding leadership role.
What’s covered
- Connecting: communication and careful listening
- Attention: analysis, action and assertiveness
- Respect: responding and being responsible
- Expectations: emotional control and being effective
- Recognizing when you start to lose control
- The snowball effect of uncontrolled negative people
- Why communication and interpersonal skills matter
- Reading and understanding body language
- What causes negative behavior and workplace dysfunction, and how to correct it
- Negative workplace performance measures
- What good communication creates in the workplace
- Leadership styles that build trust
- Three core strategies for relationship development
- Eight communication principles
- Top 10 measures and solutions for C.A.R.E.-ing
Who should attend
What you get
About the speaker
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes:
Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta
Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England
Set up, owned, and managed a 24-hour-a-day, 365-days-a-year retail convenience store and gas bar business
As a hobby organizes and chairs election campaigns at every level of government
Active in several community associations in a leadership/board member role
He has been providing education keynotes, workshops, and webinars all across North America full-time for the past 40+ years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real-life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles, and tools to support the content and measure skill levels.
The focus is on improving engagement and team building with the added value of aligning corporate strategy to create high-performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure the implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?
Clients include businesses, Government, education, non-profit associations, and health care.
In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.
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