Ken Zabel began his career in quality management working for global product certification agencies. After working for NSF International for ten years, he managed certification programs at ETL Semko (Intertek) and CSA International (Canadian Standards Association). Ken has trained certification engineers and auditors across North America, Europe, and Asia. He currently works with major medical device manufacturers to document compliance with European RoHS Directives. He has worked with problem-solving teams (and CAPA) from the perspective of a quality representative at automotive and medical device suppliers, as a management customer service representative working with customers, and as an internal and third-party auditor to verify CAPA effectiveness.